At a Glance
- Tasks: Analyse data, execute campaigns, and manage projects to enhance customer success.
- Company: Leading AI-powered performance marketing platform with a focus on innovation.
- Benefits: Competitive salary of £38k plus bonus, hybrid work model, and growth opportunities.
- Other info: Perfect for detail-oriented individuals eager to learn and grow in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the marketing world.
- Qualifications: 0-2 years experience in marketing or client services; analytical mindset required.
The predicted salary is between 38000 - 38000 € per year.
London based / Hybrid (£38k + bonus)
Graduate Marketing role/ Early Career role within a media or marketing agency.
We are hiring a Customer Success Associate for a leading AI-powered performance marketing platform that helps brands acquire, engage, and retain customers through highly personalised messaging across websites, email, SMS, and digital advertising.
Responsibilities
- Data Reporting & Analysis (40%)
- Pull and analyze performance data from internal reporting tools to identify trends and actionable insights.
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
- Campaign Ideation & Execution (30%)
- Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
- Project Management (30%)
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
- Identify potential roadblocks and proactively develop solutions to mitigate risks.
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
- Ensure clear and effective communication between all stakeholders.
- Manage documentation and reporting related to project execution and performance.
What We’re Looking For
- Detail-oriented & organized
- Analytical mindset
- Curious & eager to learn
- Familiarity with marketing software, analytics tools, and digital marketing platforms is a plus.
Required Qualifications
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
- Bachelor's degree minimum, preferably in a related area.
Customer Success Associate employer: Sphere Digital Recruitment Group
Join a dynamic and innovative team as a Customer Success Associate in London, where you'll thrive in a hybrid work environment that promotes collaboration and flexibility. Our company prioritises employee growth through continuous learning opportunities and a supportive culture that values creativity and analytical thinking. With competitive compensation and a bonus structure, we empower our associates to make a meaningful impact in the fast-paced world of AI-driven marketing.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they use data and analytics. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Success Associate role. Highlight your analytical skills and any relevant experience, even if it's from internships or projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Associate role. Highlight any relevant experience, especially in marketing or client services, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a perfect fit. Be genuine and let your personality come through.
Show Off Your Analytical Skills:Since data reporting and analysis are key parts of the job, mention any experience you have with analytics tools or data interpretation. If you’ve worked on projects that required these skills, make sure to include them!
Apply Through Our Website:We love seeing applications come through our website! It’s the best way for us to keep track of everything. Plus, it shows you’re really interested in joining our team at StudySmarter.
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Data
Since the role involves a lot of data reporting and analysis, make sure you brush up on your analytical skills. Familiarise yourself with tools like Google Analytics or any other analytics software you’ve used before. Be ready to discuss how you've used data to drive decisions in past projects or internships.
✨Showcase Your Campaign Experience
If you've worked on any marketing campaigns, even in a university project, be prepared to talk about them. Highlight your role in the campaign, the strategies you used, and the outcomes. This will show your understanding of campaign ideation and execution, which is crucial for this position.
✨Demonstrate Your Organisational Skills
As a Customer Success Associate, you'll need to manage multiple projects and timelines. Think of examples where you've successfully juggled tasks or managed a project. Share specific instances that showcase your attention to detail and ability to keep things organised.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer success and how they measure performance. This not only shows your interest in the role but also your analytical mindset and eagerness to learn more about their strategies.
