At a Glance
- Tasks: Support creators in their journey, ensuring they thrive and succeed across platforms.
- Company: Fast-growing digital agency with a focus on talent management and social media growth.
- Benefits: Competitive salary, performance bonuses, gym membership support, and 28 days annual leave.
- Other info: Great career progression opportunities and a vibrant team culture.
- Why this job: Be the voice of creators and make a real impact in their success stories.
- Qualifications: Strong communication skills and a passion for building relationships.
The predicted salary is between 30000 - 36000 € per year.
Location: Surbiton, Surrey (Office-based)
Salary: £30,000 after probation + £6,000 bonus (OTE £36,000)
Employment type: Full-time
We are hiring a Creator Success Lead to join a fast-growing digital agency operating across the UK and US. This business works at the intersection of talent management, social media growth, and digital marketing, supporting creators to scale their presence across platforms. This is a hands-on, relationship-focused role at the centre of the business. You will act as the primary point of contact for creators, ensuring they feel supported, informed, and set up for long-term success. You will also play a key role internally, acting as the voice of the creator and ensuring delivery teams are aligned, responsive, and executing effectively.
Role overview
You will own the end-to-end creator experience, from onboarding through to ongoing relationship management. You will be responsible for maintaining strong communication, protecting creator satisfaction, and ensuring retention through structured processes and proactive support.
Key responsibilities
- Lead onboarding for new creators, ensuring a smooth and structured integration into internal systems and ways of working
- Manage offboarding processes professionally and in line with internal standards
- Act as the main point of contact for creators, managing queries, requests, and ongoing communication
- Maintain regular check-ins via calls and messaging to track progress, alignment, and sentiment
- Coordinate across internal teams, ensuring requests are actioned quickly and efficiently
- Provide weekly task plans, progress updates, and performance summaries to creators
- Identify and resolve issues early to prevent escalation and maintain strong relationships
- Report on creator feedback, performance insights, and sentiment to leadership
- Work closely with marketing and delivery teams to ensure consistency and quality of execution
- Support broader initiatives aimed at creator wellbeing, development, and long-term growth
What we are looking for
- Strong communication and relationship-building skills with the ability to build trust quickly
- Highly organised with the ability to manage multiple stakeholders and priorities simultaneously
- Proactive problem solver with a strong sense of ownership and accountability
- Comfortable working in a fast-paced, performance-driven environment
- High emotional intelligence and awareness of client or stakeholder sentiment
- Experience coordinating across teams and ensuring work is delivered on time
- Strong attention to detail across processes, reporting, and task management
What is on offer
- Clear progression pathway within a growing business
- Performance-based bonus structure
- 28 days annual leave (including bank holidays)
- Gym membership support
- Regular team events and strong internal culture
- Learning and development support
- Pension scheme
This is an excellent opportunity for someone with client-facing, account management, or customer success experience. This is an entry level position so if you do not have extensive experience please do still apply.
Creator Success Lead employer: Sphere Digital Recruitment Group
Join a dynamic digital agency in Surbiton, Surrey, where your role as a Creator Success Lead will be pivotal in shaping the success of creators across platforms. With a strong emphasis on employee growth, you will benefit from a clear progression pathway, performance-based bonuses, and a supportive work culture that values collaboration and innovation. Enjoy 28 days of annual leave, gym membership support, and regular team events that foster a vibrant community, making this an exceptional place to build a rewarding career.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Creator Success Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its creators. Show us you understand our mission and how you can contribute to creator success!
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple way to stand out and show your enthusiasm for the role. We love seeing that extra effort!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates like you!
We think you need these skills to ace Creator Success Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Creator Success Lead role. We want to see how you can bring value to our team, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills:Since this role is all about building relationships, it’s crucial to demonstrate your communication prowess in your written application. Use clear, concise language and make sure your personality shines through – we love a bit of flair!
Highlight Problem-Solving Abilities:We’re looking for proactive problem solvers, so include examples in your application where you’ve successfully navigated challenges or improved processes. This will show us that you have the ownership mindset we value at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Creator Success Lead role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the creators' success.
✨Showcase Your Communication Skills
Since this role is all about building relationships, be prepared to demonstrate your communication prowess. Share examples of how you've successfully managed client relationships or resolved conflicts in the past. This will show that you can be the primary point of contact for creators.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and emotional intelligence. Think of scenarios where you've had to manage multiple stakeholders or resolve issues quickly. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured for creators, or what challenges the company currently faces. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
