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- Tasks: Lead client success by ensuring effective platform implementation and driving measurable business outcomes.
- Company: Join a top AI-powered SaaS company transforming data into strategic advantages for major industries.
- Benefits: Enjoy a hybrid work model and be part of an innovative team shaping the future of customer intelligence.
- Why this job: Be at the forefront of AI transformation, making a real impact with global enterprises.
- Qualifications: 7+ years in Client Success or Account Management within SaaS or AI environments required.
- Other info: Sphere Digital Recruitment values diversity and encourages all qualified candidates to apply.
The predicted salary is between 72000 - 108000 £ per year.
Senior Client Partner – Technology Vendors
Client Success Director – Data & Analytics
Location: London – Hybrid
Reports To: Chief Executive Officer
About Our Client:
Our client is a leading AI-powered SaaS company, dedicated to unlocking the full potential of first-party data. With a focus on driving customer revenue growth and optimising decision-making, they provide cutting-edge solutions that help businesses gain a competitive edge. Operating in key UK consumer service sectors, including Finance, Retail, Travel, Telco, and Healthcare, their AI-driven insights empower organisations to turn complex data into a strategic advantage.
Role Overview:
As Client Success Director, you will be responsible for ensuring the successful implementation, adoption, and activation of our client\’s platform across enterprise clients. This role is both strategic and hands-on, requiring deep engagement with client teams to drive value realisation and ensure that AI insights lead to measurable business outcomes.
Key Responsibilities:
- Client Engagement & Success: Act as the primary strategic advisor to senior client stakeholders, ensuring they derive maximum value from the platform.
- Implementation & Activation: Collaborate closely with client teams to integrate the platform into their business operations, overseeing data onboarding, AI model training, and platform configuration.
- Driving Adoption & Value Realisation: Develop success roadmaps, monitor platform adoption, and deliver executive-level reporting to ensure continued client engagement and measurable business impact.
- Internal Collaboration & Thought Leadership: Partner with internal teams to refine the platform, providing insights from clients and staying ahead of industry trends in AI and data-driven decision-making.
Required Skills & Experience:
- 7+ years in Client Success, Consulting, or Account Management within SaaS, AI, or enterprise software environments.
- Proven experience in leading large-scale software implementations, ideally within Retail, Financial Services, or Enterprise Analytics.
- Strong understanding of AI-driven analytics and data-driven marketing strategies.
- Extensive experience working with first-party data, including CRM, customer transactions, and loyalty programs.
- Expertise in navigating complex enterprise environments and managing multiple stakeholders across Marketing, IT, and Data functions.
Why Join Our Client?
This is an exciting opportunity to be at the forefront of AI-driven transformation, working with global enterprises to integrate cutting-edge AI solutions. If you\’re passionate about driving real business impact and shaping the future of customer intelligence, this is the role for you.
Sphere Digital Recruitment is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
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Client Success Director employer: Sphere Digital Recruitment Group
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director
✨Tip Number 1
Familiarize yourself with the latest trends in AI and data analytics. Understanding how these technologies are transforming industries will help you engage effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and AI sectors. Attend industry events, webinars, or online forums to connect with others who can provide insights or even referrals for the Client Success Director role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success in previous roles. Highlight your experience with large-scale software implementations and how you've helped clients realize value from their investments.
✨Tip Number 4
Research the company’s current clients and case studies. Being knowledgeable about their existing partnerships and success stories will allow you to tailor your approach and show how you can contribute to their ongoing success.
We think you need these skills to ace Client Success Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Success Director position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in Client Success, Consulting, or Account Management within SaaS or AI environments. Emphasize your achievements in driving client engagement and successful software implementations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI-driven solutions and your ability to drive business impact. Use specific examples from your past roles to demonstrate your expertise in managing complex enterprise environments and stakeholder relationships.
Highlight Relevant Skills: Make sure to emphasize your understanding of AI-driven analytics and data-driven marketing strategies. Mention your experience with first-party data and how it has contributed to successful client outcomes in previous roles.
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Understand the Client's Needs
Before the interview, research the company and its clients. Understand their pain points and how the AI-driven solutions can address them. This will help you demonstrate your ability to act as a strategic advisor.
✨Showcase Your Implementation Experience
Be prepared to discuss specific examples of large-scale software implementations you've led. Highlight your role in driving adoption and ensuring measurable business outcomes, especially in sectors like Retail or Financial Services.
✨Demonstrate Your Knowledge of AI and Data Analytics
Familiarize yourself with the latest trends in AI and data-driven marketing strategies. Be ready to discuss how these insights can be leveraged to enhance client success and drive value realization.
✨Highlight Your Stakeholder Management Skills
Prepare to talk about your experience managing multiple stakeholders across various functions. Emphasize your ability to collaborate effectively with Marketing, IT, and Data teams to ensure successful platform integration.
