At a Glance
- Tasks: Manage client relationships and drive FMCG brand investment across Deliveroo's advertising ecosystem.
- Company: Join a pioneering company in connected commerce marketing with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonus, wellbeing fund, and flexible working options.
- Other info: Embrace change and grow in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team that shapes the future of retail media.
- Qualifications: Experience in media sales and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: London, Hybrid
Salary: From £39,000 + 10% discretionary bonus
Level: Manager level
We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth.
About the role
We are looking for a Client Manager to join SMG's Deliveroo Media Partnership. In this role, you will play a key role in supporting the growth and retention of FMCG brand investment across Deliveroo's advertising ecosystem.
What you'll do
- Support the growth of FMCG brand investment by managing day‑to‑day client relationships and identifying opportunities to expand campaigns.
- Build strong relationships with key client contacts and agency partners, establishing yourself as a trusted and reliable point of contact.
- Outreach to new FMCG partners we aren't currently working with to secure meetings.
- Work closely with Client Managers and Directors to develop and deliver compelling campaign proposals, pitch materials, and post-campaign analysis.
- Coordinate campaigns across Deliveroo Media channels.
- Liaise with internal teams (Planning, Insights, Creative, Operations, Deliveroo stakeholders) to ensure seamless commercial delivery and strong campaign proposals.
- Use data and insights to support campaign optimisation and demonstrate performance against client objectives.
- Prepare clear and engaging client communications, including meeting follow‑ups, reports, and recommendations.
- Contribute to brainstorms and idea generation to create innovative, effective media solutions for clients.
- You will have an aptitude for spotting new opportunities, both how we present the Deliveroo Media proposition to brands to unlock investment, but equally on what new products/media channels/measurement tools are needed to help continue improving the quality of Deliveroo as a media owner.
- You will be managing at least one direct report, setting a clear role and responsibility for them to aid their development and progression; helping deliver against commercial targets and building FMCG relationships themselves.
What we're looking for
- Commercial Acumen & Revenue Growth: Demonstrates experience in generating and growing media revenue from FMCG advertisers, with the ability to contribute meaningfully to Deliveroo Media's overall revenue targets.
- Strategic Client Development: Builds and nurtures relationships across either FMCG marketing, shopper, and media teams, developing multi‑stakeholder engagement plans and Joint Business Plans that deepen client commitment and unlock long‑term value.
- Media Sales Expertise: Brings a consultative sales approach, capable of translating brand objectives into effective media solutions across Deliveroo's suite of advertising products - from in‑app placements and CRM activations to off-platform and data‑led offerings.
- Performance & Results Orientation: Driven by measurable outcomes, consistently meeting or exceeding campaign and revenue KPIs through strong pipeline management, accurate forecasting, and a focus on delivering tangible ROI for FMCG advertisers.
- Campaign Effectiveness & Optimisation: Understands how to use data and insights to evaluate campaign performance, identify optimisation opportunities, and ensure campaigns meet or exceed industry benchmarks for engagement and conversion.
- Collaboration & Cross‑Functional Leadership: Works effectively with internal teams across Commercial, Insights, Operations, and Data to deliver integrated media solutions that align with brand goals and Deliveroo's commercial strategy.
- Strategic Thinking & Innovation: Contributes to the evolution of Deliveroo Media's go‑to‑market strategy by identifying new revenue opportunities, product propositions, and category initiatives that drive growth within the FMCG vertical.
- Market Awareness & Industry Insight: Keeps abreast of the evolving FMCG and retail media landscape, bringing informed perspectives on category trends, competitive activity, and advertiser expectations to influence strategic decisions.
We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close‑knit, values‑driven team. If you love variety, thrive in a fast‑paced environment, and embrace change with energy, this could be your right role.
Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.
10% discretionary bonus
£1,800 yearly wellbeing fund (on top of your salary!)
Free Headspace subscription
£500 yearly "Uni Fund" for learning
4 extra Wellbeing Days off per year
Annual Summer conference + year-round celebrations
4pm finishes every Friday
Flexible and hybrid working
Explore all our benefits here.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Client Manager employer: Sphere Digital Recruitment Group
Join a dynamic digital agency in Manchester that values innovation and collaboration, making it an excellent employer for a Technical SEO Manager. With a strong focus on employee growth, you will have the opportunity to work with cutting-edge technologies and develop impactful strategies across diverse client portfolios. The supportive work culture encourages creativity and offers unique advantages such as hands-on experience with AI and emerging search technologies, ensuring your professional development is both meaningful and rewarding.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
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We think you need these skills to ace Client Manager
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How to prepare for a job interview at Sphere Digital Recruitment Group
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
