At a Glance
- Tasks: Manage enterprise customer relationships and drive success through strategic initiatives.
- Company: Rapidly growing SaaS business focused on innovative marketing technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team and mentor junior members while shaping customer strategies.
- Why this job: Make a real impact by helping top brands enhance customer engagement and retention.
- Qualifications: 5+ years in Customer Success or Account Management with strong stakeholder skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London (Hybrid)
Helping some of the world's most recognised consumer brands maximise revenue, retention and customer engagement through cutting-edge marketing technology. We're partnered with a rapidly growing SaaS business that works with enterprise brands across retail, ecommerce and consumer services, helping them deliver highly personalised customer experiences at scale.
As they continue to expand, they're looking for a Senior Customer Success Manager to join their UK team and take ownership of a portfolio of strategic enterprise customers. This is a highly consultative role where you'll work closely with senior stakeholders, helping customers define success, develop long-term strategies and maximise value from the platform. You'll act as a trusted advisor across the customer lifecycle, driving adoption, retention and growth whilst partnering internally with Product, Engineering and Commercial teams.
If you enjoy working with complex enterprise organisations, influencing strategy and delivering measurable business outcomes, this is an opportunity to make a genuine impact within a high-growth technology business.
What you'll be doing:
- Managing a portfolio of strategic enterprise customers
- Building trusted relationships with senior stakeholders and executive sponsors
- Leading onboarding, adoption, retention and account growth initiatives
- Developing customer success strategies aligned to client objectives
- Identifying opportunities to improve performance and increase customer value
- Acting as the voice of the customer internally
- Partnering closely with Product, Engineering and Commercial teams
- Mentoring junior team members and supporting team development
What we're looking for:
- 5+ years' experience within Customer Success, Account Management or Client Services
- Experience managing complex enterprise customer relationships
- Strong stakeholder management and consultative communication skills
- Commercially minded with a customer-first approach
- Experience working within SaaS, MarTech, eCommerce, AdTech or a similar technology environment
- Ability to manage multiple priorities in a fast-paced, high-growth business
- Passion for building long-term customer partnerships and delivering measurable outcomes
Senior Customer Success Manager in City of London employer: Sphere Digital Recruitment Group
Join a dynamic and rapidly growing SaaS company in London, where you will play a pivotal role in shaping customer success for some of the world's leading consumer brands. With a strong focus on employee development, a collaborative work culture, and the opportunity to influence strategy at an enterprise level, this position offers a rewarding environment for those passionate about delivering exceptional customer experiences. Enjoy the benefits of a hybrid working model, competitive compensation, and the chance to mentor junior team members while making a significant impact in a high-growth technology landscape.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
