At a Glance
- Tasks: Lead client relationships and drive CRM strategies for eCommerce success.
- Company: Dynamic agency in London, thriving in the digital marketing space.
- Benefits: Competitive salary, flexible office days, and opportunities for professional growth.
- Other info: Join a growing agency with a collaborative culture and exciting projects.
- Why this job: Shape impactful strategies and mentor a talented team in a fast-paced environment.
- Qualifications: 6+ years in eCommerce email marketing and strong CRM experience required.
The predicted salary is between 55000 - 55000 € per year.
London, 3 days office £55,000
Please note - you will need to have extensive experience with either Klaviyo or Bloomreach. This is an incredible agency that’s going from strength to strength. As part of their continued growth, they’ve created a new role that blends client leadership with team management, placing you right at the heart of key account relationships.
You’ll act as the main point of contact for clients, shaping strategy, driving retention, and ensuring CRM and email marketing programmes deliver clear, measurable results. Alongside this, you’ll mentor your team to deliver outstanding work, lead client presentations and roadmap discussions, and keep projects running smoothly from end to end.
A bit about the role:
- Manage and grow relationships with eCommerce clients as their main UK point of contact and strategic lead.
- Deliver retention strategies, uncover upsell opportunities, and ensure long-term account success.
- Lead, coach, and develop three Account Managers on planning, communication, and delivery.
- Ensure projects move smoothly across creative, technical, and client teams.
- Build and oversee client roadmaps tied to their business goals.
A bit about you:
- 6+ years in eCommerce email marketing.
- 2-3+ years in an agency environment, managing multiple clients in fast-paced settings.
- Strong CRM experience (Klaviyo).
- Confident communicator skilled at leading high-level client conversations and presentations.
- Experience managing or mentoring (ideally remote) teams.
- You thrive in client-facing roles, love coaching others, and understand how to turn CRM strategy into business results.
Senior CRM Manager | Agency in City of London employer: Sphere Digital Recruitment Group
This agency is an exceptional employer, offering a dynamic work environment in London that fosters creativity and collaboration. With a strong focus on employee growth, you will have the opportunity to mentor and lead a talented team while working with prestigious eCommerce clients. The culture here is one of support and innovation, ensuring that every team member can thrive and contribute to the agency's continued success.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager | Agency in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience with Klaviyo or Bloomreach. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail those client-facing scenarios.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on measurable results you've delivered in CRM and email marketing. We want to see how you’ve driven retention and growth for clients, so bring those numbers to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Senior CRM Manager | Agency in City of London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your extensive experience with Klaviyo or Bloomreach in your application. We want to see how you've used these tools to drive results in your previous roles, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. We love seeing candidates who understand our agency's vibe and can connect their skills to the specific needs of the Senior CRM Manager position.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your CRM Inside Out
Make sure you’re well-versed in Klaviyo or Bloomreach, as these are crucial for the role. Brush up on their features, best practices, and any recent updates. Being able to discuss specific strategies you've implemented using these tools will show your expertise.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you’ve driven retention or uncovered upsell opportunities. This will demonstrate your ability to be the main point of contact and strategic lead for clients.
✨Highlight Your Leadership Experience
Since this role involves mentoring a team, be ready to talk about your experience in coaching and developing others. Share specific instances where you’ve led a team to success, especially in a remote setting, to show you can handle the dynamics of team management.
✨Prepare for High-Level Conversations
Practice discussing complex strategies and results in a clear, confident manner. You’ll need to lead client presentations and roadmap discussions, so being articulate and persuasive is key. Consider doing mock interviews with a friend to refine your communication skills.
