At a Glance
- Tasks: Support e-commerce operations and customer service in a dynamic retail environment.
- Company: Growing retail business based in Bermondsey, London.
- Benefits: Gain hands-on experience and develop valuable skills in a fast-paced setting.
- Other info: Temporary contract with potential for future opportunities.
- Why this job: Join a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Experience in e-commerce or customer service is a plus; strong organisational skills required.
The predicted salary is between 27800 - 30000 £ per year.
Customer Support Administrator (Temporary Contract)
Location: Bermondsey, London (Office-Based)
Start: ASAP
We are supporting a growing retail business in the search for a Customer Support Administrator to join the team on a temporary basis. This is a varied, hands-on role supporting the day-to-day running of e-commerce operations, customer service, and warehouse coordination. The successful candidate will be highly organised, proactive, and confident managing multiple administrative tasks while working closely with third-party logistics providers and internal teams.
You will support the smooth running of online order fulfilment, stock management, and customer care operations. Responsibilities include:
- Coordinating e-commerce order fulfilment with third-party warehouse and logistics partners
- Supporting stock control and inventory management alongside warehouse teams
- Managing customer service administration, including pre-orders, delivery updates, returns, and refunds
- Liaising with courier providers to resolve delivery queries
- Processing customer refunds accurately and efficiently
- Monitoring warehouse packaging and consumables, including reporting and ordering
- Maintaining accurate records and updating internal systems
- Supporting wider operations and customer care activities as required
You – Skills & Experience:
- Previous experience in e-commerce operations, customer service, or operations administration
- Experience using NetSuite is highly desirable
- Strong organisational skills with excellent attention to detail
- Experience managing refunds, returns, and customer enquiries
- Comfortable liaising with third-party logistics providers and couriers
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and a proactive approach to problem solving
- Proficient in Microsoft Office, particularly Excel
Sales Support Administrator in City of London employer: Sphere Digital Recruitment Group
Join a dynamic retail business in Bermondsey, London, where your role as a Sales Support Administrator will be pivotal in ensuring seamless e-commerce operations and exceptional customer service. With a supportive work culture that values collaboration and proactive problem-solving, you'll have the opportunity to grow your skills in a fast-paced environment while contributing to a thriving team. Enjoy the benefits of working in a vibrant location with a focus on employee development and a commitment to excellence.
Contact Details:
Sphere Digital Recruitment Group Recruitment Team
