At a Glance
- Tasks: Provide face-to-face IT support for Windows and Mac users at our London office.
- Company: Join a dynamic IT support team in a leading European company.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Be the go-to person for tech support and help keep our operations running smoothly.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 € per year.
Role Overview: IT Service & Support Europe provides IT support services to the UK & European user base. The broad computing environment is a mixed estate of Microsoft Windows 11 and Apple MacOS. Both platforms are core operating systems for desktops and laptops across the business. Windows devices are integrated with Active Directory, while Apple devices (iMacs and MacBook Pros) form a growing part of the estate and are centrally managed using JAMF Pro.
The IT Support team fills a key role within the IT Service & Support function. The objective is to ensure IT support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by IT.
This role will be office-based at the London Regional Headquarters, primarily focused on providing face-to-face IT support via the IT Walk-Up Desk. You will be the first point of contact for on-site employees needing IT assistance, delivering a high level of service and resolving a wide range of issues to keep business operations running smoothly.
What you’ll be doing:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
What we’re looking for:
We’re looking for someone with a strong customer service focus, excellent communication skills, and solid experience in front-line IT support within a corporate environment. You’ll be confident providing face-to-face support, capable of handling a wide variety of IT issues, and comfortable working in a busy office environment.
Technical skills:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Non-technical skills:
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving approach with a focus on employee experience.
- Team player with a proactive, “can-do” mindset.
- Experience working with helpdesk and IT service management platforms (ideally ServiceNow) for incidents, requests and asset management.
Remote Admin Support in City of London employer: Sphere Digital Recruitment Group
As a leading employer in the IT support sector, we pride ourselves on fostering a collaborative and dynamic work culture at our London Regional Headquarters. Our commitment to employee growth is evident through continuous training opportunities and a focus on service improvement, ensuring that you not only excel in your role but also advance your career within a supportive environment. Join us to be part of a team that values innovation, customer service excellence, and a positive workplace atmosphere.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Admin Support in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about providing support in person, try role-playing with a friend or family member. This will help you feel more confident when dealing with real-life IT issues.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Think about what you want to know about their IT support processes or team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Admin Support in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows 11 and MacOS, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your customer service skills can make a difference. Be genuine and let your personality shine through!
Showcase Relevant Experience:When detailing your previous roles, focus on specific examples where you’ve successfully resolved IT issues or improved processes. This will help us see your problem-solving skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows 11 and MacOS. Be ready to discuss specific issues you've resolved in the past, as well as any tools or software you’ve used, like Active Directory or JAMF Pro. This will show that you’re not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about face-to-face support, think of examples where you’ve gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and how you’ve managed difficult situations. Remember, it’s all about making the employee experience as smooth as possible!
✨Prepare for Common Scenarios
Anticipate questions related to common IT issues, such as password resets or troubleshooting A/V equipment. Practise explaining your thought process when resolving these issues. This will demonstrate your problem-solving skills and your ability to think on your feet during the interview.
✨Be Ready to Discuss Teamwork
This role requires collaboration with other IT teams, so be prepared to talk about your experience working in a team environment. Share examples of how you’ve contributed to knowledge sharing or continuous improvement initiatives. Highlighting your proactive mindset will resonate well with the interviewers.
