At a Glance
- Tasks: Provide face-to-face IT support and resolve tech issues for in-office employees.
- Company: Dynamic IT service provider with a focus on continuous improvement.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a vibrant team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
Role Overview: IT Service & Support Europe provides IT support services to the UK & European user base. The broad computing environment is a mixed estate of Microsoft Windows 11 and Apple MacOS. Both platforms are core operating systems for desktops and laptops across the business. Windows devices are integrated with Active Directory, while Apple devices (iMacs and MacBook Pros) form a growing part of the estate and are centrally managed using JAMF Pro.
The IT Support team fills a key role within the IT Service & Support function. The objective is to ensure IT support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by IT.
This role will be office-based at the London Regional Headquarters, primarily focused on providing face-to-face IT support via the IT Walk-Up Desk. You will be the first point of contact for on-site employees needing IT assistance, delivering a high level of service and resolving a wide range of issues to keep business operations running smoothly.
What you’ll be doing:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
What we’re looking for:
We’re looking for someone with a strong customer service focus, excellent communication skills, and solid experience in front-line IT support within a corporate environment. You’ll be confident providing face-to-face support, capable of handling a wide variety of IT issues, and comfortable working in a busy office environment.
Technical skills:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Non-technical skills:
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving approach with a focus on employee experience.
- Team player with a proactive, “can-do” mindset.
- Experience working with helpdesk and IT service management platforms (ideally ServiceNow) for incidents, requests and asset management.
Office admin Remote working in City of London employer: Sphere Digital Recruitment Group
Join a dynamic team at our London Regional Headquarters, where we prioritise employee growth and a collaborative work culture. As an Office Admin in IT Service & Support, you'll enjoy the benefits of remote working flexibility, continuous learning opportunities, and a supportive environment that values your contributions to enhancing IT services. With a focus on delivering exceptional customer service, you'll play a vital role in ensuring smooth operations for our diverse user base across Europe.
Contact Detail:
Sphere Digital Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Office admin Remote working in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about providing IT support in person, make sure you can explain technical issues clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Think about what you want to know about the team dynamics or the tools they use.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to stand out!
We think you need these skills to ace Office admin Remote working in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows 11 and MacOS, to show us you’re the right fit for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and customer service. Share specific examples of how you've resolved issues in the past to demonstrate your problem-solving skills.
Show Off Your Communication Skills:Since this role involves face-to-face support, make sure your application showcases your excellent communication skills. We want to see how you can convey technical information clearly and effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sphere Digital Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows 11 and MacOS. Be ready to discuss common issues users face and how you would resolve them. Familiarity with tools like Active Directory and JAMF Pro will definitely give you an edge.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and problem-solving abilities in a busy environment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling multiple IT requests at once or resolving a tricky tech issue. Practise how you would approach these scenarios, focusing on your thought process and prioritisation skills.
✨Demonstrate Your Team Spirit
This role requires collaboration, so be ready to talk about how you work within a team. Share experiences where you contributed to knowledge sharing or continuous improvement, showing that you're a proactive team player with a positive attitude.
