Account Director in City of London

We're looking for a commercially astute Account Director / Senior Account Manager who can turn strategic insight into measurable client growth. This role goes beyond relationship management - it's about identifying opportunity, building credibility, and driving revenue expansion across a client portfolio.

You'll act as a trusted strategic partner to clients, combining a strong understanding of the digital landscape with commercial acumen to help solve real business challenges. You'll confidently spot cross-sell and upsell opportunities across digital disciplines, clearly articulating value to business owners, Marketing Directors, and senior channel stakeholders.

Reporting into senior leadership, you'll work with larger, high-value clients to deliver innovative, integrated strategies that achieve performance KPIs while growing long-term investment.

• Own senior stakeholder relationships with top-tier clients, becoming their trusted advisor and first point of contact for commercial and strategic challenges.
• Identify, position, and close upsell and cross-sell opportunities by deeply understanding client KPIs, objectives, and market context.
• Deliver against revenue growth targets, consistently meeting or exceeding commission-based objectives.
• Build relationships beyond day-to-day delivery by networking with clients at industry events and informal settings to uncover new opportunities.
• Know when to bring in specialists - you don't need to be an expert in every channel, but you understand when SEO, PR, Paid, or Social expertise will unlock growth.

• Lead quarterly business reviews and strategy refreshes that clearly demonstrate ROI, identify gaps, and present future-facing opportunities.
• Create bespoke, integrated digital strategies spanning Social, SEO and PR ensuring they are commercially viable and aligned to business outcomes.
• Present confidently to C-suite stakeholders, translating technical delivery into clear business impact and securing buy-in for ambitious plans.
• Anticipate challenges before they arise, proactively evolving strategies in response to performance shifts or market change.
• Lead new business pitches and proposals, developing compelling strategies that showcase integrated, cross-channel thinking.

• Ensure consistent, high-quality delivery across accounts - on time, on budget, and to a standard that builds long-term trust.
• Maintain clear reporting against agreed KPIs, communicating risk early and implementing mitigation plans when required.
• Act as escalation lead for complex client issues, resolving challenges while protecting relationships.
• Collaborate closely with Account Managers, Strategists, and channel specialists to ensure a seamless and joined-up client experience.

• Champion integrated thinking across SEO, PR, and Social, embedding cross-channel best practice into all client work.
• Share knowledge internally, supporting team development through training, mentorship, and strategic guidance.
• Help build scalable processes that support the management of complex, multi-channel clients as the agency grows.

• 3+ years in a client-facing role within a digital marketing agency, managing senior stakeholder relationships.
• Strong strategic understanding of SEO, PR, and Social - you don't need to be a channel specialist, but you understand how these disciplines work together to drive results.
• Proven commercial track record growing accounts through upselling and cross-selling, consistently meeting or exceeding revenue targets.
• Confident presenting to C-suite stakeholders, including CEOs, CMOs, and Marketing Directors.
• Experience managing accounts with monthly spends of £10k+, with an understanding of the service expectations at this level.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.