Business Analyst

Business Analyst – PIM Implementation (Retail Sector)

Job Title: Business Analyst
Contract Length: 6‑month contract
Day Rate: £550‑£600 per day
Working Model: Hybrid – 2 days remote, 3 days in the client’s London Zone 1 office
Scope of Work: Business Analyst – PIM Implementation (Retail Sector)

Overview

A leading retail client is seeking a Business Analyst to support the end‑to‑end implementation of a Product Information Management (PIM) solution. The BA will collaborate closely with business stakeholders, product owners, IT teams, data stewards, and the PIM vendor to ensure the system is effectively designed, configured and adopted to meet business requirements for product data management, enrichment, governance and distribution.

Key Responsibilities

• Ensure the PIM solution meets business needs for managing product data throughout the product lifecycle.
• Define and validate business requirements, workflows, data models and governance processes.
• Facilitate alignment between business stakeholders and technical implementation teams.
• Support successful adoption through training, documentation and post‑launch optimisation.
• Conduct stakeholder interviews, workshops and discovery sessions.
• Document current‑state product data processes, pain points and system landscape.
• Define future‑state workflows for product onboarding, data enrichment, approval and publishing.
• Develop detailed business requirements, user stories, acceptance criteria and process flows.
• Collaborate with data stewards to define product taxonomy, categories, attributes and relationships.
• Translate business requirements into functional specifications for system configuration.
• Partner with solution architects and the PIM vendor on solution design.
• Review and validate attribute sets, workflows, roles/permissions and integrations.
• Participate in backlog grooming and sprint planning for agile delivery.
• Document integration requirements between the PIM and other enterprise systems (ERP, eCommerce, DAM, PLM).
• Validate mapping rules, data exchange formats and synchronisation workflows.
• Work with IT teams and vendors to troubleshoot data flow or configuration issues.
• Develop test plans, test cases and acceptance criteria.
• Support system integration testing (SIT) and user acceptance testing (UAT).
• Validate data accuracy, workflow behaviour and outputs to downstream systems.
• Log, track and assist with defect resolution.
• Create user guides, process documentation and training materials.
• Deliver training sessions for business users, merchandising teams and data teams.
• Support onboarding and change‑management activities to ensure strong user adoption.
• Assist with hyper‑care activities, issue resolution and enhancement requests.
• Gather user feedback to support continuous improvement.
• Help define KPIs for data quality, process efficiency and system usage.

Deliverables

• Discovery findings & current‑state assessment
• Stakeholder requirements documentation
• Product data taxonomy & attribute matrix
• Future‑state process maps
• Functional specifications / user stories
• Data governance framework
• Integration requirements & mapping documentation
• Test plans, test scripts and UAT results
• Training materials & user documentation
• Post‑launch optimisation recommendations

Desired Skills and Experience

• Business analysis experience in a digital or retail environment
• Familiarity with Product Information Management systems
• Strong stakeholder management and facilitation skills
• Experience with agile delivery and sprint planning
• Knowledge of data governance, taxonomy and metadata management
• Proficiency in creating user stories, acceptance criteria and test plans
• Effective communication skills for training and documentation

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology – Business Intelligence Platforms

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.