Service Design Lead - AI-Enabled Operations
Contract: 1 November 2026 - mid-January 2027
£700 per day | Outside IR35
UK-based | Fully remote
I'm working on a really interesting short-term opportunity for a Service Design Lead to lead the discovery phase of a major content studio and operational transformation , with AI at the heart of the work.
You'll be embedded within a major global client team, working closely with stakeholders to understand how they operate today, identify opportunities for improvement and shape a practical roadmap for how they could work differently.
What you'll be doing
Leading the discovery phase end-to-end , setting the approach, priorities and plan
Planning and facilitating stakeholder interviews and workshops
Mapping current-state processes , identifying pain points, inefficiencies and opportunities for automation
Designing future-state workflows and operating models , including roles, responsibilities and governance
Turning research, data and stakeholder feedback into clear insights and actionable recommendations
Building a business case for AI adoption , including efficiency opportunities, dependencies, risks and a phased roadmap
Creating client-ready outputs including discovery reports, process maps, roadmaps and presentations
Prototyping and testing new workflows, using feedback to iterate and bring stakeholders along on the journey
Helping define how AI can be embedded into an organisation in a practical, responsible and sustainable way
What I'm looking for
You'll ideally have 7+ years' experience across areas such as:
Service Design
Business / Management Consultancy
Organisation Design
Creative or Content Operations
UX Research
You'll need strong hands-on experience of discovery, process mapping, workshop facilitation and operating model design , alongside the ability to ...
Service Designer employer: Sphere Digital Recruitment Careers
Join a dynamic global technology company in Egham, Surrey, where innovation meets collaboration. With a strong focus on employee development and a hybrid working model, you will thrive in a supportive environment that values creativity and efficiency. Enjoy competitive benefits and the chance to work with industry leaders while making a meaningful impact in your role as a Senior Financial Accountant.
Contact Details:
Sphere Digital Recruitment Careers Recruitment Team
