S&P Global Market Intelligence is seeking an experienced Customer Success Team Lead to build and develop a high-performing CS team across multiple verticals including Associate, Trad, PMR and Investor Solutions. The role emphasizes coaching, process improvement and ownership, with cross-functional collaboration to reduce churn and raise overall customer value.
You will oversee performance, ensure strong CRM hygiene, and drive adoption, retention and renewals while reporting to senior management.
#J-18808-Ljbffr
Growth-Driven CS Team Lead — Retention & Adoption employer: spgi
S&P Global Ratings is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide access to cutting-edge market intelligence and AI tools, fostering a culture that encourages professional development and meaningful contributions. Join us to be part of a forward-thinking team that values your expertise and empowers you to drive impactful results in the financial sector.
