At a Glance
- Tasks: Lead the transition to advanced cloud contact centre solutions using Amazon Connect.
- Company: Join a dynamic outsourcing business focused on innovative technology.
- Benefits: Competitive daily rate, remote work, and inclusive workplace culture.
- Other info: Opportunity for professional growth in a project-focused environment.
- Why this job: Make a real impact by transforming legacy systems into cutting-edge cloud solutions.
- Qualifications: Experience with Amazon Connect and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity in the outsourced technology services sector for an experienced Amazon Connect Engineer to lead the transition from legacy telephony to advanced cloud contact centre solutions. Join a project-focused environment, helping a large outsourcing business move from Avaya to Amazon Connect. This position demands both technical depth and stakeholder management skills, with a focus on delivering robust, scalable, and resilient cloud-based contact centre solutions.
Responsibilities
- Collaborate with clients and stakeholders to gather and analyse existing Avaya contact centre requirements
- Design, architect, and implement cloud-based contact centre solutions using Amazon Connect
- Create detailed technical documentation, high-level designs, and implementation roadmaps
- Lead end-to-end deployment, including configuration, testing, and successful rollout
- Provide best practice guidance on building scalable, resilient, and cost-effective architectures
- Customise features such as IVR, contact flows, and integrate with AWS and external systems
- Ensure seamless integration with CRM tools, databases, and reporting systems
- Troubleshoot and resolve technical issues throughout the build and deployment phases
Experience & Skills
- Proven experience designing and implementing Amazon Connect solutions, including Avaya migrations
- Solid understanding of Amazon Connect features: contact flows, IVR, integrations, and reporting
- Strong background in contact centre technologies and hands-on work with Avaya systems
- Excellent communication and stakeholder engagement abilities, translating complex technical concepts for non-technical audiences
- Experience with legacy and cloud-based call centre reporting and analytics tools
Additional
- Right to work in the UK required
Contract Amazon Connect Consultant - Outside IR35 in Warrington employer: SPG Resourcing
As a leading player in the outsourced technology services sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a focus on professional growth, we offer extensive opportunities for skill development and career advancement, all while working remotely from the comfort of your home in the UK. Join us to be part of a dynamic team that values diversity and inclusivity, ensuring that every voice is heard and every contribution is recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Amazon Connect Consultant - Outside IR35 in Warrington
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
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Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at SPG Resourcing for the best chance!
We think you need these skills to ace Contract Amazon Connect Consultant - Outside IR35 in Warrington
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of SPG Resourcing and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and SPG Resourcing time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at SPG Resourcing
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to SPG Resourcing. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
