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For Companies At a Glance
- Tasks: Support users, manage IT vendors, and enhance IT processes across the UK business.
- Company: Join a thriving international business with over £180m in revenue.
- Benefits: Competitive salary, mentorship opportunities, and exposure to IT governance projects.
- Why this job: Make a real impact on IT operations while developing your skills in a dynamic environment.
- Qualifications: 4+ years in IT support, strong Microsoft 365 experience, and good communication skills.
- Other info: Opportunity to mentor junior staff and influence IT processes.
The predicted salary is between 50000 - 70000 £ per year.
An international business with revenues exceeding £180m is looking for an IT Operations & Support Engineer to support its UK business and play a key role in maintaining secure, reliable IT services across the organisation. This role combines hands-on IT support, vendor management and IT governance, offering an excellent opportunity for a strong IT support professional to step into a broader operational role.
You’ll work closely with internal stakeholders, manage relationships with external IT providers, and support the continued improvement of the organisation’s IT processes, security posture, and user experience.
The Role
As the IT Operations & Support Engineer, you will be responsible for supporting users across the UK business while helping ensure systems, devices and security standards are maintained effectively. You will also work alongside an IT apprentice, providing guidance and helping develop internal IT capability.
Key responsibilities include:
- Providing internal IT support across the UK business
- Managing and coordinating support with the external managed service provider
- Supporting endpoint management including Autopilot, BitLocker and MFA
- Assisting with cybersecurity initiatives and Cyber Essentials compliance
- Maintaining IT documentation, policies and standard operating procedures
- Supporting ISO readiness and governance processes
- Managing the IT asset register, tagging and software inventory
- Supporting cyber awareness training across the business
- Assisting with ongoing improvements to IT processes and security practices
Technology Environment
The environment is largely Microsoft-based and includes:
- Microsoft 365
- Cyber Essentials security framework
What We’re Looking For
We’re looking for a proactive IT professional who enjoys working in a hands-on environment while improving systems and processes. Ideal experience includes:
- 4+ years’ experience in IT support or IT operations
- Strong experience supporting Microsoft 365 environments
- Experience with endpoint/device management
- Understanding of IT security principles and frameworks
- Experience maintaining documentation, policies and IT procedures
- Ability to manage relationships with external IT vendors or MSPs
- Strong organisational and communication skills
- Experience supporting security initiatives, asset management, or compliance processes (Cyber Essentials / ISO) would be beneficial.
Why Join?
- Work for a growing international business (£180m turnover)
- Opportunity to own and improve internal IT operations
- Exposure to security, governance and operational IT projects
- Work closely with leadership and influence IT processes
- Opportunity to mentor and support junior IT staff
If you’re an experienced IT Support or IT Operations professional looking for a role where you can make a real impact across a growing organisation, we’d love to hear from you.
SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire. We offer reasonable accommodation at every stage of the application and interview process.
Lead IT Operations Engineer in Huddersfield employer: SPG Resourcing
Contact Detail:
SPG Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Operations Engineer in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its IT operations. Understand their tech stack, security practices, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of Microsoft 365, endpoint management, and cybersecurity principles. Being able to demonstrate your expertise during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for proactive IT professionals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Lead IT Operations Engineer in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on IT support experience and any relevant projects you've worked on that align with the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved IT processes or supported cybersecurity initiatives in your previous roles.
Showcase Your Communication Skills: Since you'll be managing relationships with internal stakeholders and external vendors, it's crucial to demonstrate your strong communication skills. Mention instances where you've successfully collaborated with others to achieve IT goals.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in the selection process!
How to prepare for a job interview at SPG Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and endpoint management tools like Autopilot and BitLocker. Be ready to discuss how you've used these technologies in past roles, as this will show your hands-on experience and understanding of the tech environment they'll expect you to work in.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, especially those related to security and compliance. Think about specific challenges you've faced and how you resolved them, as this will demonstrate your proactive approach and ability to improve IT processes.
✨Communicate Clearly and Confidently
Since you'll be managing relationships with both internal stakeholders and external vendors, practice articulating your thoughts clearly. Use straightforward language to explain complex IT concepts, showing that you can bridge the gap between technical and non-technical audiences.
✨Be Ready to Discuss Governance and Compliance
Familiarise yourself with Cyber Essentials and ISO standards, as these are crucial for the role. Be prepared to discuss how you've contributed to compliance initiatives in previous positions, which will highlight your understanding of IT governance and its importance in maintaining secure operations.