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- Tasks: Design and implement Amazon Connect solutions, transitioning from Avaya systems.
- Company: Join a leading outsourcing business focused on innovative cloud-based contact center solutions.
- Benefits: Competitive daily rate and the opportunity to work with cutting-edge technology.
- Why this job: Be part of a transformative project that enhances client communication and operational efficiency.
- Qualifications: Experience with Amazon Connect and Avaya systems is essential; strong communication skills are a must.
- Other info: SPG Resourcing values diversity and offers accommodations throughout the hiring process.
Role: Amazon Connect Engineer
Rate: £500.00 – £600.00 per day outside IR35
6 Months
SPG have partnered with a large outsourcing business to support them securing a number of Amazon Connect consultants. This role is ideal for someone with experience in transitioning from traditional systems like Avaya to cloud-based contact centre solutions, specifically Amazon Connect.
Role Overview:
As an Amazon Connect Consultant, you will be responsible for analysing existing Avaya contact centre requirements and designing equivalent or enhanced solutions using Amazon Connect. You will work closely with our clients, business analysts, and technical teams to ensure that the transition to Amazon Connect meets all business requirements and is executed seamlessly. Additionally, you will play a key role in supporting the build, configuration, and deployment of the solution.
Key Responsibilities:
- Collaborate with clients and stakeholders to gather and understand detailed contact centre requirements from their existing Avaya setup.
- Design, architect, and implement Amazon Connect solutions that meet or exceed the functionality of the current Avaya systems.
- Translate customer business needs into technical solutions by creating high-level designs, configuration specifications, and implementation roadmaps.
- Lead the end-to-end deployment process, including system design, configuration, testing, and deployment, ensuring solutions are delivered on time and within budget.
- Provide guidance and best practices for building scalable, resilient, and cost-effective Amazon Connect architectures.
- Customize Amazon Connect features, such as IVR, contact flows, and integrations with other AWS services.
- Ensure smooth integration with existing systems such as CRM tools, databases, and reporting systems.
- Work with development teams to build, test, and validate the Amazon Connect solution, including troubleshooting and resolving technical issues as they arise.
Required Skills & Experience:
- Proven experience in designing and implementing Amazon Connect solutions, particularly migrating from traditional telephony systems like Avaya.
- Strong understanding of Amazon Connect features and capabilities, including contact flows, IVR, integrations, and reporting.
- Strong background in contact centre technologies, ideally with hands-on experience working with Avaya systems.
- Strong communication and client-facing skills, with the ability to translate technical concepts to non-technical stakeholders.
- Experience with call centre reporting and analytics tools, both in legacy systems like Avaya and cloud-based solutions like Amazon Connect.
SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire. We offer reasonable accommodation at every stage of the application and interview process.
Amazon Connect Engineer employer: SPG Resourcing
Contact Detail:
SPG Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Engineer
✨Tip Number 1
Make sure to highlight your experience with both Avaya and Amazon Connect in your conversations. Discuss specific projects where you successfully transitioned from traditional systems to cloud-based solutions, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarize yourself with the latest features of Amazon Connect. Being able to discuss how these features can enhance existing contact center operations will demonstrate your expertise and proactive approach.
✨Tip Number 3
Prepare to discuss your approach to gathering requirements from clients. Show that you can effectively communicate with both technical and non-technical stakeholders, as this is crucial for the role.
✨Tip Number 4
Be ready to share examples of how you've led deployment processes in the past. Highlight your ability to manage timelines and budgets while ensuring a smooth transition to new systems.
We think you need these skills to ace Amazon Connect Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and any previous work with Avaya systems. Use specific examples that demonstrate your ability to design and implement cloud-based contact center solutions.
Craft a Strong Cover Letter: In your cover letter, explain why you are the ideal candidate for the Amazon Connect Engineer role. Discuss your experience in transitioning from traditional systems to cloud solutions and how you can add value to the company.
Showcase Relevant Skills: Emphasize your understanding of Amazon Connect features, IVR, and integrations with other AWS services. Mention any relevant certifications or training that support your expertise in this area.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the interview process. Prepare to explain how you would approach the migration from Avaya to Amazon Connect and provide examples of past projects where you successfully implemented similar solutions.
How to prepare for a job interview at SPG Resourcing
✨Showcase Your Transition Experience
Be prepared to discuss your experience in transitioning from traditional systems like Avaya to Amazon Connect. Highlight specific projects where you successfully managed this transition and the challenges you overcame.
✨Understand Amazon Connect Features
Familiarize yourself with the key features of Amazon Connect, such as IVR, contact flows, and integrations. Be ready to explain how these features can enhance a contact center's functionality compared to legacy systems.
✨Communicate Clearly with Non-Technical Stakeholders
Since strong communication skills are essential, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex ideas to clients or non-technical team members.
✨Prepare for Technical Questions
Expect technical questions related to system design, configuration, and deployment processes. Brush up on your knowledge of call center reporting and analytics tools, and be ready to discuss how you would approach troubleshooting and resolving issues.
