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For Companies At a Glance
- Tasks: Solve customer quality issues and improve battery assembly processes.
- Company: Join the world's largest battery maker and drive innovation in energy storage.
- Benefits: Enjoy remote work flexibility and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction and product quality in a growing industry.
- Qualifications: Experience in customer quality engineering and knowledge of quality systems required.
- Other info: Opportunity to work closely with clients and enhance your problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
For the Worldwide biggest battery maker, we are looking for an Energy Storage (ESS) Customer Quality Engineer for Britain
Location: Area London OR surroundings
Remote Type: Remote work allowed
Job Description
- Handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately
- Containment/isolate/sort the defective products at the customer\’s project location according to the scope of risk and preliminary FA analysis
- Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns
- Supervise employees to operate according to SOP in reworking
- Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using
- Actively report the products usage and handle emergencies
- Responsible for the summary of customer quality problem in the charge of the areas
- Follow up the quality problem solving process (according to customer requirements)
- Establish and maintain customer relationships to increase customer satisfaction
Job Requirements
- Customer quality engineer experience in energy storage industry is preferred
- Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC)
- Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods
- Familiar with office software, with basic statistical analysis, report summary and reporting capabilities
- Good communication skills in English
Job Reference: #14797204
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Energy Storage (ESS) Customer Quality Engineer - Britain employer: Spessartin
Contact Detail:
Spessartin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Storage (ESS) Customer Quality Engineer - Britain
✨Tip Number 1
Familiarise yourself with the 5W2H method, as it's crucial for describing faults in this role. Practising how to effectively communicate issues using this method can set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of ISO9000 and other quality systems mentioned in the job description. Being able to discuss these frameworks confidently will demonstrate your expertise and commitment to quality engineering.
✨Tip Number 3
Network with professionals in the energy storage industry. Engaging with others in the field can provide insights into common challenges and solutions, which you can reference in conversations with potential employers.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled customer quality issues in the past. Real-life scenarios can showcase your problem-solving skills and ability to maintain customer satisfaction, which is key for this position.
We think you need these skills to ace Energy Storage (ESS) Customer Quality Engineer - Britain
Some tips for your application 🫡
Understand the Job Requirements: Carefully read through the job description for the Energy Storage (ESS) Customer Quality Engineer position. Make sure you understand the key responsibilities and required skills, such as experience in the energy storage industry and knowledge of quality systems.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your background in quality engineering, familiarity with ISO standards, and any specific tools like FMEA or 6Sigma that are mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the energy storage industry. Use specific examples from your past experiences to demonstrate how you can handle customer quality issues and improve customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Spessartin
✨Understand the 5W2H Method
Familiarise yourself with the 5W2H method (What, Why, Where, When, Who, How) as it’s crucial for describing faults during the interview. Be prepared to discuss how you would apply this method to handle abnormal problems in customer receipt and assembly processes.
✨Showcase Your Quality Improvement Knowledge
Highlight your understanding of quality systems like ISO9000 and tools such as FMEA and 6Sigma. Be ready to provide examples of how you've used these tools in past roles to improve product quality and customer satisfaction.
✨Demonstrate Communication Skills
Since good communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you’ve effectively communicated with customers and team members to resolve issues and improve processes.
✨Prepare for Technical Questions
Brush up on your knowledge of battery operation principles and failure analysis methods. Expect technical questions that assess your understanding of mechanical structure failures and how they relate to customer quality issues.
