At a Glance
- Tasks: Own and develop features that enhance customer onboarding and lifecycle management.
- Company: Join a fast-growing tech company focused on customer success.
- Benefits: Flexible work options, latest Apple gear, wellness support, and office snacks.
- Other info: Collaborative environment with opportunities for autonomy and professional growth.
- Why this job: Make a real impact by improving customer experiences with innovative solutions.
- Qualifications: 3+ years in software development, strong TypeScript, Node.js, and React skills.
The predicted salary is between 60750 - 74250 £ per year.
As a Product-minded Software Engineer in the Customer Ops squad, you own end-to-end features that improve how customers set up, onboard, and manage their lifecycle with Spendesk. You work closely with Product and Design to translate customer needs into reliable, scalable solutions across backend services, APIs, and user-facing interfaces. You’ll contribute to internal tooling and automation to boost efficiency and implement robust integrations with third-party providers. This role offers hands-on ownership from discovery to production and continuous improvement in a fast-growing environment.
Pay / Benefits
- Flexible on-site and remote policy
- Latest Apple equipment
- Moka.care for wellbeing
- Office snacks
- Location-specific benefits (health insurance, wellness allowances, commuter support, meal vouchers, gym memberships)
Responsibilities
- Build and improve customer setup and onboarding workflows
- Develop features supporting the customer lifecycle (billing, cashback, feature management, notifications)
- Design and maintain reliable integrations with third-party providers and internal services
- Work with APIs, webhooks and asynchronous workflows across multiple systems
- Contribute to operational tooling, demo environments and workflow automation
- Build self-service capabilities for customers and internal operations
- Solve cross-service reliability challenges (retries, failure handling, data sync)
- Collaborate with Product and Design to translate needs into solutions
- Own features from discovery through production, monitoring and improvement
- Enhance quality, maintainability and usability of squad systems
- Use AI-assisted development tools responsibly in daily workflow
Key requirements
- Fluency in written and spoken English
- At least 3 years of professional software development experience
- Strong TypeScript skills with professional experience in Node.js and/or React
- Experience building and maintaining production features
- Good engineering fundamentals (testing, code quality, maintainable design)
- Ability to take ownership and work autonomously while collaborating with Product and Design
- Strong product mindset and interest in understanding customer and operational problems
- Willingness to engage in technical discussions and grow toward broader ownership
- Cross-functional collaboration
- Autonomy and ownership
- Strong product mindset
- TypeScript
- Node.js
- React
Software Engineer, Customer Ops employer: Spendesk
At Spendesk, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to grow and excel in their careers. As an Associate Security Engineer, you will benefit from hands-on mentorship from experienced professionals while working remotely, allowing for a flexible work-life balance. Our commitment to employee development and security excellence makes Spendesk an exceptional place to build a meaningful career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer, Customer Ops
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Spendesk or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Spendesk.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Spendesk.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Spendesk that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Engineer, Customer Ops
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Spendesk.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Spendesk and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Spendesk
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Spendesk uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
