Product Operations Manager - Remote in London

Chief Product OfficerWe're looking for a Product Operations Manager, Pricing & Monetisation to make pricing at Spendesk a product decision: measured, deliberate, and fair to the customer.This role sits at the intersection of product, finance and go-to-market. Spendesk earns revenue from software subscriptions and from payments (interchange, FX). Every packaging choice, every discount and every price increase moves both, and today those decisions are taken in many places with too little data.As Product Operations Manager, your role is to give product groups, Finance and Sales one view of what our pricing does, one place where monetisation decisions get made, and a standard for when we have earned the right to price something. you do not run the billing machine. Your recommendation is the default decision, and the leadership team departs from it in writing, not in a thread. You work as a peer of our Product Operations lead and with the Group Product Managers who own our product lines.What You'll DoBuild the measurement: revenue net of discounts and cashback by product line and segment, net revenue retention by package, add-on and attach economics, discount leakage, and an allocation rule for the core platform that Finance and Product both sign.Design it around the state of our relationship with each customer (adoption of what shipped, account health, recent incidents) and measure it cohort by cohort on net uplift after churn and rollbacks. Recommend on contract structure too: annual and multi-year contracts, what we trade for them, and how they interact with the increase.Write the requirements for pricing and billing tooling, delivered by the Customer Operations squad and the data team.Inform without owning: bring models and recommendations to the Financial Services team on cashback and to the AI product team on agent pricing.Know when not to touch the lever: recommend against an increase, a discount or a new package when the evidence says so, and defend it in front of the leadership team.What We're Looking For4 to 7 years in product operations, business operations, chief of staff, strategy or FP&A roles in a B2B SaaS or fintech scale-up.Sheets to a high standard, SQL, and the judgement to build a defensible case from imperfect data.Fluency with AI tools and high leverage from them, with concrete examples of how they changed the speed and quality of your work.You can say no to senior people with data, stay in the room, and make the decision stick across Finance and Sales once it is taken.Business fluency in English; French is a strong plus.Why Join UsTurn pricing at a software-and-payments company into a discipline, from the first model to the first decision.Sit at the table where the leadership team decides how Spendesk makes money, with a mandate to recommend and the data to back it. Join a culture that values autonomy, trust, and shipping fast, without losing sight of quality.About SpendeskSpendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.Flexible on-site and remote policyLunch 60% funded by Spendesk (Swile Card)Alan Premium health insuranceA Gymlib pass to let off steam after a productive day at workAccess to Moka.care for emotional and mental health wellbeingLatest Apple equipmentGreat office snacks to fuel your dayA positive team to work with daily!Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone.