At a Glance
- Tasks: Guide customers to optimise their use of Spendesk and ensure satisfaction.
- Company: Join Spendesk, a leading AI-powered spend management platform.
- Benefits: Flexible remote work, health insurance, gym access, and great office snacks.
- Other info: Diverse and inclusive culture with opportunities for personal growth.
- Why this job: Make a real impact on customer experience in the fintech space.
- Qualifications: 1 year as a CSM or finance experience; strong communication skills required.
The predicted salary is between 28800 - 43200 € per year.
Passion for customer experience. As a Customer Success Manager, you guide customers towards their optimal usage of Spendesk with a dedicated and consultative approach to ensure retention, satisfaction and expansion.
Key Responsibilities
- Develop strong relationships with day-to-day users and key decision makers
- Advise customers on best practices and optimization strategies
- Maintain high customer satisfaction (NPS)
- Mitigate churn risk
- Be the voice of the customer to Product and Marketing teams
- Provide feedback for product improvements and feature requirements
- Support the launch of new features to specific customer segments
- Collaborate with Sales and Marketing teams
KPIs
- Customer & MRR retention
- NPS
- Portfolio net growth (NRR)
- Advocacy (referrals, testimonials, quotes)
What We’re Looking For
- Minimum 1 year experience as a CSM in a SaaS environment or experience in Finance and wish to transition as a CSM (i.e. accounting)
- Excellent communication and consultative approach
- Ability to independently manage a customer portfolio
- Analytical mindset and attention to detail
- Passion for customer experience
- Experience in Fintech or Finance teams is a strong plus
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild.
About Our People & Culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we’re bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About Our Benefits
- Flexible on-site policy: 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we’re committed to fostering an environment where all differences are encouraged, supported and celebrated. We’re building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
Customer Success Manager (CSM) - Finance/Fintech - UK in London employer: Spendesk
Spendesk is an exceptional employer that prioritises employee growth and a positive work culture, making it an ideal place for a Customer Success Manager in the dynamic Finance/Fintech sector. With a commitment to flexibility, generous benefits including health insurance and wellness support, and a diverse, inclusive environment, Spendesk empowers its team members to thrive while fostering strong relationships with customers. Join a community of passionate professionals dedicated to transforming company spending and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (CSM) - Finance/Fintech - UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former Spendesk employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Spendesk's products inside out. Show us how your experience aligns with our mission to enhance customer experience and retention. We love candidates who can speak our language!
✨Tip Number 3
Be ready to share specific examples of how you've improved customer satisfaction in your previous roles. We want to hear about your consultative approach and how you've tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Spendesk family.
We think you need these skills to ace Customer Success Manager (CSM) - Finance/Fintech - UK in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:Make sure to highlight your passion for customer experience in your application. We want to see how you’ve gone above and beyond to ensure customer satisfaction in your previous roles.
Tailor Your CV to the Role:Don’t just send a generic CV! Tailor it to reflect your experience as a Customer Success Manager or in Finance. We love seeing how your skills align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Spendesk
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management, especially in a SaaS environment. Be ready to discuss how you've previously built relationships with customers and helped them optimise their usage of a product.
✨Showcase Your Communication Skills
As a CSM, communication is key! Prepare examples that highlight your consultative approach and how you've effectively communicated with both users and decision-makers. Think about times when your communication led to improved customer satisfaction.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've used data to drive decisions in your previous roles. Whether it's improving NPS scores or mitigating churn risk, having specific examples will show that you can think critically and analytically about customer success.
✨Align with Spendesk's Values
Familiarise yourself with Spendesk's mission and values. During the interview, express your passion for customer experience and how it aligns with their culture of empowerment and kindness. This will show that you're not just a fit for the role, but also for the company.
