At a Glance
- Tasks: Help UK businesses optimise their spending with our all-in-one platform.
- Company: Join Spendesk, a leading AI-powered spend management platform.
- Benefits: Enjoy remote work options, wellness allowances, and great office perks.
- Other info: Dynamic culture focused on empowerment, growth, and diversity.
- Why this job: Be a trusted partner for UK businesses and drive real impact.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills.
The predicted salary is between 42750 - 52250 £ per year.
Help UK businesses transform the way they manage company spend
At Spendesk, we help businesses take control of their spending through a powerful all-in-one platform for company cards, expenses, invoices, procurement and financial workflows.
As a
Customer Success Manager , you will be the trusted partner of our UK customers.
You will help Finance teams get measurable value from Spendesk, drive long-term product adoption and build strong partnerships with the people responsible for managing company spend.
This is not a support role .
You will own a portfolio of mid-market customers, understand their business priorities, anticipate risks, support renewals and identify opportunities to help them get even more value from Spendesk.
You will work closely with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience and make the voice of our UK customers heard across the company.
This role is based in the UK. Professional proficiency in English is an essential requirement for the position.
- What you’ll do
- Build trusted customer relationships
- Manage a portfolio of approximately
120 to 150 UK mid-market customers .
- Build strong relationships with Finance Managers, CFOs, Finance Directors and other key decision-makers.
- Understand each customer’s business priorities, challenges and definition of success.
- Advise customers on best practices and help them optimise their use of Spendesk.
- Lead regular account reviews and develop success plans aligned with customer objectives.
- Become a trusted advisor throughout the customer lifecycle.
- Drive adoption, value and retention
- Guide customers through onboarding and ensure a smooth transition into long-term adoption.
- Monitor account health, product usage and engagement levels.
- Identify risks early and take proactive action to prevent churn.
- Help customers measure and communicate the business value and ROI of Spendesk.
- Support customers through organisational changes, new stakeholders and evolving business needs.
- Ensure customers continuously discover and adopt relevant Spendesk features.
- Contribute to customer growth
- Identify relevant upsell and cross-sell opportunities based on customer needs, usage and business context.
- Partner closely with Account Managers to develop and convert expansion opportunities.
- Support renewal discussions by ensuring customers clearly understand the value they receive.
- Contribute to portfolio growth while maintaining a strong customer-first approach.
- Represent the voice of the customer
- Share structured and actionable customer feedback with Product, Marketing and Sales.
- Identify recurring customer needs, friction points and potential product improvements.
- Support the launch and adoption of new features in the UK market.
- Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.
- Help internal teams better understand the needs of UK Finance teams.
- What we’re looking for
- Must-have experience and skills
Professional working proficiency in English is essential for this role.
- Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
- A consultative approach: you proactively advise customers rather than simply react to requests.
- Strong ownership and autonomy in managing a customer portfolio.
- The ability to build trusted relationships with senior stakeholders.
- An analytical mindset, with the ability to use customer data to identify risks and opportunities.
- Excellent communication, organisation and stakeholder management skills.
- A genuine interest in customer experience, Saa S and building long-term customer partnerships.
- The ability to manage priorities effectively across a high-volume portfolio.
- Strong pluses
- Experience in Saa S, fintech, payments, accounting, ERP or financial software.
- Experience working with Finance, Accounting or Operations teams.
- Experience managing a mid-market customer portfolio at scale.
- Experience with onboarding, adoption, retention, renewals or expansion.
- Familiarity with tools such as Salesforce, Hub Spot, Gainsight, Planhat, Intercom or similar platforms.
- Experience working in a Customer Success and Account Management model.
- About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending.
By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work.
Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures.
Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign.
With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow.
That’s why liberation is at the core of everything we do.
We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity.
Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
- 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Fully covered Oyster card for traveling to and from our new office (up to £250 monthly depending on location
- £45 monthly wellness allowance, accruable, to be used on whatever wellness means to you - through Edenred
- Access to Moka. care for emotional and mental health wellbeing
- Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva)
- 28 days of holidays
- Latest Apple Mac equipment
- Company virtual events
- Visit our other offices: Paris and Barcelona
- Great office snacks to fuel your day
- Vitality private health insurance (for you and your family/partner)
- Bupa private dental care
• A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated.
We're building our culture for everyone, with everyone.
Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
#J-18808-Ljbffr
Customer Success Manager - UK Market employer: Spendesk
At Spendesk, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to grow and excel in their careers. As an Associate Security Engineer, you will benefit from hands-on mentorship from experienced professionals while working remotely, allowing for a flexible work-life balance. Our commitment to employee development and security excellence makes Spendesk an exceptional place to build a meaningful career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - UK Market
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spendesk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spendesk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - UK Market
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spendesk:Your cover letter is your chance to shine! Tell us why you want to work at Spendesk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spendesk!
How to prepare for a job interview at Spendesk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
