At a Glance
- Tasks: Manage and grow customer relationships while driving business expansion through upselling and cross-selling.
- Company: Join Spendesk, an innovative AI-powered spend management platform transforming company spending.
- Benefits: Enjoy remote work options, wellness allowances, and comprehensive health insurance.
- Other info: Join a diverse team committed to kindness and personal growth.
- Why this job: Be a key player in shaping customer success and driving impactful growth.
- Qualifications: Sales experience, strong communication skills, and a proactive mindset are essential.
The predicted salary is between 40000 - 50000 € per year.
About the role
As part of its Strategic Plan, Spendesk decided to address customer growth through two different teams within the Sales Department:
- Business Development: Responsible for acquiring new customers
- Account Management: Responsible for growing and developing existing customers
As an Account Manager, you’ll report directly to our Lead Key Account Management. It’s an opportunity to play a pivotal role in driving business growth by nurturing and expanding relationships with our existing customers. You’ll manage a large portfolio with the goal of driving expansion through upsell, cross-sell, and contract negotiation.
Key Responsibilities
- You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.
- You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities.
- You will understand client needs, business objectives, and challenges to effectively position our products/services.
- You will be responsible, for those customers, for the entire sales cycle from potential identification to closing: Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
- You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities.
- You will maintain accurate records of client interactions, transactions, and progress using CRM software.
- You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth.
- You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation.
What’ll give you an edge in this role
- Minimum 1 year of sales experience in any industry: Our onboarding is designed to help you thrive in the Spendesk world!
- Strong sales instincts, demonstrated assertiveness and a strong track‑record of hitting and exceeding quota, as well as proven negotiation and closing skills.
- Organization & portfolio management: discipline in daily activity planning & prioritizing will help you manage a high number of opportunities (around 100‑120 accounts) simultaneously at various stages of the buying process.
- Ability to navigate between high velocity deals and value focus deals – we have a diverse range of clients with different sets of needs.
- Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant.
- Great written and verbal communication skills in English.
- Ownership mindset: The AM department currently consists of 8 people and is rapidly expanding. You will help shape our AM playbook.
About Spendesk
Spendesk is the AI‑powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi‑entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever‑curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
- 4 days per month remote (non‑accumulative) and 3 full weeks remote per year (non‑consecutive)
- Fully covered Oyster card for travelling to and from our new office (up to £250 monthly depending on location)
- £45 monthly wellness allowance, accruable, to be used on whatever wellness means to you - through Edenred
- Access to Moka.care for emotional and mental health wellbeing
- Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva)
- 28 days of holidays
- Latest Apple Mac equipment
- Company virtual events
- Visit our other offices: Paris and Barcelona
- Great office snacks to fuel your day
- Vitality private health insurance (for you and your family/partner)
- Bupa private dental care
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
Account Manager - UK employer: Spendesk, Inc.
Spendesk is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where individuals are empowered to take ownership of their roles. With generous benefits such as remote working options, wellness allowances, and comprehensive health insurance, Spendesk fosters a supportive environment for its diverse team. Located in the UK, employees enjoy the opportunity to collaborate with a global community while contributing to innovative solutions in spend management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Spendesk employees on LinkedIn. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching Spendesk inside out. Know their products, culture, and recent news. This shows you’re genuinely interested and ready to contribute to their mission of transforming company spending.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Account Manager role. Highlight your sales experience and how you can help grow existing customer relationships. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Spendesk team and contributing to our growth.
We think you need these skills to ace Account Manager - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your sales experience and how it aligns with Spendesk's mission. We want to see how you can drive customer growth!
Showcase Your Communication Skills:Since great written communication is key, ensure your application is clear and engaging. Use a friendly tone that reflects your personality while maintaining professionalism. We love a good story!
Demonstrate Your Ownership Mindset:In your application, share examples of how you've taken ownership in previous roles. We’re looking for proactive individuals who can navigate challenges and seize opportunities, just like we do at Spendesk.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Spendesk, Inc.
✨Know Your Portfolio
Before the interview, take some time to research and understand the types of clients you might be managing. Familiarise yourself with Spendesk's offerings and think about how you can add value to existing customers. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Sales Skills
Be prepared to discuss your previous sales experiences in detail. Highlight specific instances where you've successfully upsold or cross-sold products. Use metrics to back up your claims, like exceeding quotas or improving client retention rates. This will help illustrate your strong sales instincts and negotiation skills.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for CRM, or how they measure success in account management. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would approach a potential client. This will give the interviewers a taste of your verbal communication skills and your ability to position yourself as a business consultant.
