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For Companies At a Glance
- Tasks: Engage with tenants, manage rent accounts, and provide support for housing benefits.
- Company: Join a reputable property management company serving local authorities across London.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression in a supportive team.
- Why this job: Make a real impact by building tenant relationships and ensuring financial stability.
- Qualifications: Must have a full UK driving licence and strong communication skills; property management experience is a plus.
- Other info: Regular travel within London and opportunities for professional development.
The predicted salary is between 20000 - 30000 £ per year.
We’re working with a well-established property management company that manages a large portfolio of properties on behalf of local authorities. They’re now looking for a reliable and proactive Rent Collection Officer to join their team.
About the role
This is a hands-on role that involves visiting tenants, following up on rent payments, and providing guidance and support to ensure rent accounts are up to date. You’ll be part of a busy and supportive team, and will play an important role in maintaining strong tenant relationships. The role involves regular travel (all within London), so you’ll need to be confident visiting tenants and dealing with any rent-related issues calmly and professionally. A solid understanding of housing benefits (especially Universal Credit) will be useful.
What you’ll be doing
- Visiting tenants to follow up on rent arrears and support rent collection
- Helping tenants understand and manage their rent accounts
- Assisting tenants with housing benefit and Universal Credit queries
- Checking and updating rent-related documents
- Maintaining communication with tenants, the internal team, and external agencies
- Keeping accurate records and ensuring compliance with company policies
What we’re looking for
- Full UK driving licence (essential)
- Experience in property management or a similar field is helpful
- Good knowledge of housing benefits (especially UC) preferred
- Strong communication skills – calm, clear and confident
- Able to handle sensitive or difficult conversations professionally
- Organised, reliable and able to work independently
Salary & benefits
- ~£25,000 – £30,000 depending on experience
- ~ Monday to Friday, 9:15am – 5:30pm
- ~ Performance-based bonuses
- ~ Supportive team and training provided
- ~ Career progression opportunities
- ~ Regular company events
Promotions Officer employer: Spencers Recruitment
Contact Detail:
Spencers Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Promotions Officer
✨Tip Number 1
Familiarise yourself with the local housing market and the specific challenges tenants face in London. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in property management or related fields. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your knowledge of housing benefits, particularly Universal Credit. Being able to discuss these topics confidently will show your potential employer that you're prepared for the challenges of the role.
✨Tip Number 4
Prepare for role-play scenarios that may come up during the interview, such as handling difficult conversations with tenants. Practising these situations can help you convey your calm and professional approach effectively.
We think you need these skills to ace Promotions Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Rent Collection Officer position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in property management or similar roles. Mention specific examples of how you've successfully managed tenant relationships or handled rent collection issues.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with tenants or colleagues, especially in challenging situations.
Demonstrate Organisational Skills: Mention your ability to stay organised and manage multiple tasks. Provide examples of how you have maintained accurate records or ensured compliance with policies in previous roles.
How to prepare for a job interview at Spencers Recruitment
✨Show Your Understanding of Housing Benefits
Make sure to brush up on your knowledge of housing benefits, especially Universal Credit. Being able to discuss how these benefits work and how they impact tenants will demonstrate your expertise and readiness for the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills during the interview. Think of examples where you've handled sensitive conversations or resolved conflicts calmly and professionally, as this is crucial for maintaining tenant relationships.
✨Highlight Your Organisational Skills
Since the role requires keeping accurate records and managing multiple tasks, be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your workload effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential rent-related issues you might face and how you would approach them, showing your proactive attitude and reliability.
