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- Tasks: Visit tenants, follow up on rent payments, and support rent accounts.
- Company: Join a well-established property management company working with local authorities.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Be part of a supportive team while making a positive impact on tenant relationships.
- Qualifications: Full UK driving licence and experience in property management preferred.
- Other info: Regular company events and training provided to enhance your skills.
The predicted salary is between 20000 - 30000 £ per year.
We’re working with a well-established property management company that manages a large portfolio of properties on behalf of local authorities. They’re now looking for a reliable and proactive Rent Collection Officer to join their team.
About the role
This is a hands-on role that involves visiting tenants, following up on rent payments, and providing guidance and support to ensure rent accounts are up to date. You’ll be part of a busy and supportive team, and will play an important role in maintaining strong tenant relationships. The role involves regular travel (all within London), so you’ll need to be confident visiting tenants and dealing with any rent-related issues calmly and professionally. A solid understanding of housing benefits (especially Universal Credit) will be useful.
What you’ll be doing
- Visiting tenants to follow up on rent arrears and support rent collection
- Helping tenants understand and manage their rent accounts
- Assisting tenants with housing benefit and Universal Credit queries
- Checking and updating rent-related documents
- Maintaining communication with tenants, the internal team, and external agencies
- Keeping accurate records and ensuring compliance with company policies
What we’re looking for
- Full UK driving licence (essential)
- Experience in property management or a similar field is helpful
- Good knowledge of housing benefits (especially UC) preferred
- Strong communication skills – calm, clear and confident
- Able to handle sensitive or difficult conversations professionally
- Organised, reliable and able to work independently
Salary & benefits
- ~£25,000 – £30,000 depending on experience
- ~ Monday to Friday, 9:15am – 5:30pm
- ~ Performance-based bonuses
- ~ Supportive team and training provided
- ~ Career progression opportunities
- ~ Regular company events
Local Councils Officer employer: Spencers Recruitment
Contact Detail:
Spencers Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Councils Officer
✨Tip Number 1
Familiarise yourself with the local housing benefits system, especially Universal Credit. Understanding how these benefits work will not only help you in your role but also impress potential employers during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling sensitive conversations with tenants, showcasing your ability to remain calm and professional under pressure.
✨Tip Number 3
Network with professionals in property management or local councils. Attend industry events or join relevant online forums to build connections that could lead to job opportunities and provide insights into the role.
✨Tip Number 4
Make sure to highlight any previous experience in property management or customer service during your discussions. Relating your past roles to the responsibilities of a Rent Collection Officer can make you a more attractive candidate.
We think you need these skills to ace Local Councils Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or similar fields. Emphasise any roles where you've dealt with rent collection, tenant communication, or housing benefits.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of maintaining strong tenant relationships. Mention your ability to handle sensitive conversations and your knowledge of housing benefits, especially Universal Credit.
Highlight Communication Skills: In your application, provide examples of how you've effectively communicated in previous roles. This could include handling difficult conversations or providing support to clients, which is crucial for this position.
Showcase Organisational Skills: Demonstrate your organisational abilities by mentioning specific tools or methods you use to keep track of tasks and maintain accurate records. This will show that you're reliable and can work independently, as required for the role.
How to prepare for a job interview at Spencers Recruitment
✨Show Your Understanding of Housing Benefits
Make sure to brush up on your knowledge of housing benefits, especially Universal Credit. Be prepared to discuss how these benefits impact tenants and how you can assist them in managing their rent accounts.
✨Demonstrate Strong Communication Skills
Since the role involves handling sensitive conversations, practice articulating your thoughts clearly and calmly. Think of examples where you've successfully navigated difficult discussions in the past.
✨Highlight Your Organisational Skills
As a Rent Collection Officer, you'll need to keep accurate records and manage multiple tasks. Prepare to share specific instances where your organisational skills have helped you succeed in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with a tenant who is struggling to pay rent. Think through your approach and be ready to explain your reasoning.
