Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with tenants, manage rent payments, and provide support for housing benefits.
- Company: Join a reputable property management company serving local authorities across London.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive team environment.
- Why this job: Make a real impact by building tenant relationships and ensuring financial stability.
- Qualifications: Must have a full UK driving licence; experience in property management is a plus.
- Other info: Opportunities for career progression and regular company events to foster team spirit.
The predicted salary is between 20000 - 30000 £ per year.
We are working with a well-established property management company that manages a large portfolio of properties on behalf of local authorities. They are now looking for a reliable and proactive Rent Collection Officer to join their team.
About the role
This is a hands-on role that involves visiting tenants, following up on rent payments, and providing guidance and support to ensure rent accounts are up to date. You will be part of a busy and supportive team, and will play an important role in maintaining strong tenant relationships. The role involves regular travel (all within London), so you will need to be confident visiting tenants and dealing with any rent-related issues calmly and professionally. A solid understanding of housing benefits (especially Universal Credit) will be useful.
What you’ll be doing
- Visiting tenants to follow up on rent arrears and support rent collection
- Helping tenants understand and manage their rent accounts
- Assisting tenants with housing benefit and Universal Credit queries
- Checking and updating rent-related documents
- Maintaining communication with tenants, the internal team, and external agencies
- Keeping accurate records and ensuring compliance with company policies
What we’re looking for
- Full UK driving licence (essential)
- Experience in property management or a similar field is helpful
- Good knowledge of housing benefits (especially UC) preferred
- Strong communication skills - calm, clear and confident
- Able to handle sensitive or difficult conversations professionally
- Organised, reliable and able to work independently
Salary & benefits
£25,000 - £30,000 depending on experience
Monday to Friday, 9:15am - 5:30pm
Performance-based bonuses
Supportive team and training provided
Career progression opportunities
Regular company events
Rent Collection Officer employer: Spencers Recruitment Limited
Contact Detail:
Spencers Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Officer
✨Tip Number 1
Familiarise yourself with the local housing benefits system, especially Universal Credit. Understanding how these benefits work will not only help you in your role but also show potential employers that you're proactive and knowledgeable about the challenges tenants face.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle difficult conversations. This will prepare you for the sensitive discussions you'll have with tenants regarding rent arrears and demonstrate your professionalism during interviews.
✨Tip Number 3
Network with professionals in property management or related fields. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings, including the one at StudySmarter.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule of how you would manage tenant visits and follow-ups. This practical demonstration can set you apart during interviews, highlighting your ability to work independently and efficiently.
We think you need these skills to ace Rent Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or similar fields. Emphasise any roles where you've dealt with tenants or managed rent accounts, as this will show you understand the responsibilities of a Rent Collection Officer.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of housing benefits, particularly Universal Credit, and how your communication skills can help maintain strong tenant relationships.
Showcase Your Soft Skills: Since the role involves handling sensitive conversations, highlight your calmness and professionalism in challenging situations. Provide examples from past experiences where you've successfully navigated difficult discussions.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining accurate records in this role.
How to prepare for a job interview at Spencers Recruitment Limited
✨Show Your Understanding of Housing Benefits
Make sure to brush up on your knowledge of housing benefits, especially Universal Credit. Being able to discuss how these benefits work and how they impact tenants will demonstrate your expertise and readiness for the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills during the interview. Think of examples where you've handled sensitive conversations or resolved conflicts calmly and professionally, as this is crucial for maintaining tenant relationships.
✨Highlight Your Organisational Skills
Since the role requires you to manage multiple tasks and maintain accurate records, be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of your responsibilities and ensure compliance with policies.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential rent-related issues you might face and how you would approach them, demonstrating your proactive attitude and reliability.
