At a Glance
- Tasks: Manage and optimise remote monitoring and mobile device management platforms for clients.
- Company: Join Spencer Technologies, a leader in IT services and consulting.
- Benefits: Enjoy a full-time role with opportunities for continuous learning and professional growth.
- Other info: Ideal for entry-level candidates looking to kickstart their IT career.
- Why this job: Be part of a dynamic team that values innovation and client success in tech.
- Qualifications: No prior experience required; passion for technology and problem-solving is key.
The predicted salary is between 36000 - 60000 £ per year.
Managed Services Technical Administrator
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Managed Services Technical Administrator
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Job Summary
The Managed Services Technical Administrator is a hands-on technical expert responsible for the administration, configuration, and optimization of remote monitoring and management (RMM) and mobile device management (MDM) platforms across Spencer’s managed services clients. This role owns the full device lifecycle
Job Summary
The Managed Services Technical Administrator is a hands-on technical expert responsible for the administration, configuration, and optimization of remote monitoring and management (RMM) and mobile device management (MDM) platforms across Spencer’s managed services clients. This role owns the full device lifecycle, from onboarding and provisioning to patching, automation, and decommissioning, while ensuring security, reliability, and operational excellence. The ideal candidate is passionate about endpoint management, service automation, and enabling client success through hands-on expertise and a commitment to best-in-class service.
Primary Responsibilities
- RMM/MDM Platform Administration:
- Configure, administer, and optimize core management platforms (agent deployment, dashboard setup, alerting, integrations, permissions, and reporting).
- Device Lifecycle Management:
- Oversee onboarding, provisioning, remote monitoring, troubleshooting, and decommissioning of client devices.
- Patch & Configuration Management:
- Execute system and software patching, firmware upgrades, and configuration changes to maintain security and compliance.
- Automation & Self-Healing:
- Develop and implement automation workflows for monitoring, patch management, and self-healing remediation to drive operational efficiency.
- Troubleshooting & Incident Response:
- Serve as the technical escalation point for complex issues; perform diagnostics and root cause analysis across hardware, network, OS, and application layers.
- Documentation & Reporting:
- Maintain detailed documentation, asset inventories, and system configurations. Generate and analyze regular reports on system health, patch compliance, device uptime, and service metrics.
- Collaboration & Process Improvement:
- Work closely with NOC, field services, and operations teams to resolve issues, deploy new solutions, and recommend improvements to processes and workflows.
- Continuous Learning:
- Stay current with evolving MSP, endpoint management, and automation technologies. Share knowledge with team members and contribute to a culture of operational excellence.
- Demonstrate a strong interest in using technology to improve user experiences, system efficiency, and data quality.
- Demonstrate hands-on experience with RMM and/or MDM platforms (e.g., ConnectWise, N-able, Datto, Intune, SOTI, etc.).
- Have a proven ability to manage patching, configuration, and the device lifecycle at scale.
- Excel in troubleshooting and root cause analysis for systems, endpoints, and networked devices.
- Be proficient in scripting and automation for endpoint management and monitoring.
- Communicate clearly and effectively with both technical and non-technical teams.
- Manage multiple priorities in a fast-paced, client-facing environment.
- Produce clear documentation and support process improvements.
- Uphold high standards of security, reliability, and service delivery.
- Hold relevant certifications (CompTIA Network+, ITIL, etc.) or have equivalent experience (preferred but not required).
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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#J-18808-LjbffrManaged Services Technical Administrator employer: Spencer Technologies
At Spencer Technologies, we pride ourselves on fostering a dynamic work environment that encourages continuous learning and professional growth. As a Managed Services Technical Administrator, you will be part of a collaborative team dedicated to delivering exceptional service while utilising cutting-edge technology in a supportive culture that values innovation and employee well-being. Located in Medway, MA, our company offers competitive benefits and a commitment to operational excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Technical Administrator
✨Tip Number 1
Familiarise yourself with popular RMM and MDM platforms like ConnectWise, N-able, and Intune. Having hands-on experience or even a basic understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in diagnosing issues across hardware, network, and software layers. Being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Showcase any relevant certifications you have, such as CompTIA Network+ or ITIL. Even if you don't have them, mentioning your commitment to continuous learning in the field can impress potential employers.
✨Tip Number 4
Network with professionals in the IT services industry, especially those working in managed services. Engaging with others can provide insights into the role and may even lead to referrals for the position.
We think you need these skills to ace Managed Services Technical Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with RMM and MDM platforms. Include specific examples of how you've managed device lifecycles, executed patch management, or developed automation workflows.
Craft a Compelling Cover Letter:In your cover letter, express your passion for endpoint management and service automation. Mention any relevant certifications or hands-on experience that aligns with the responsibilities outlined in the job description.
Showcase Technical Skills:Clearly list your technical skills related to troubleshooting, scripting, and automation. Use bullet points to make this information easy to read and ensure it matches the requirements of the role.
Highlight Collaboration Experience:Since the role involves working closely with various teams, include examples of past collaboration experiences. Describe how you contributed to process improvements or resolved issues in a team setting.
How to prepare for a job interview at Spencer Technologies
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with RMM and MDM platforms. Highlight specific tools you've used, such as ConnectWise or Intune, and share examples of how you've configured or optimised these systems in previous roles.
✨Demonstrate Problem-Solving Skills
Expect to face technical scenarios during the interview. Practice articulating your troubleshooting process and how you approach root cause analysis. Use real-life examples to illustrate your ability to resolve complex issues effectively.
✨Emphasise Continuous Learning
The ideal candidate is someone who stays updated with evolving technologies. Be ready to discuss any recent certifications or courses you've completed, and express your enthusiasm for ongoing professional development in the field of endpoint management.
✨Communicate Clearly
Since you'll be working with both technical and non-technical teams, practice explaining complex concepts in simple terms. Good communication skills are crucial, so demonstrate your ability to convey information clearly and effectively during the interview.
