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- Tasks: Provide top-notch technical support and resolve complex IT issues.
- Company: Join a global leader in London Market Insurance, known for its collaborative culture.
- Benefits: Enjoy 25 days annual leave, private medical cover, and a £1,000 Flex Fund.
- Why this job: Be part of a dynamic team, enhancing system performance and supporting VIPs.
- Qualifications: Experience in IT support, especially within financial services or insurance, is essential.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 39000 - 91000 £ per year.
We are seeking a highly skilled 3rd Line Technical Support Analyst to join a global London Market Insurance Company. Working within a small and collaborative dedicated UK team, the ideal candidate will come from a background of supporting environments which cover Microsoft, Insurance and Azure Services. You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms.
Responsibilities:
- Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to enhance system performance.
- Document processes, and guiding best practices across the infrastructure function.
- Resolve complex issues, escalated by 1st and 2nd line engineers.
- Provide technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
Skills & Requirements:
- Similar IT support role, ideally within financial services or insurance.
- Worked within a Microsoft Azure environment.
- Experience with network troubleshooting (switches, routers, firewalls).
- Familiar with DNS, DHCP, Group Policy.
- Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.
This 3rd Line Technical Support Analyst is paying an annual salary up to £65,000 and will include 25 days core annual leave, and you can buy up to 5 days. Pension is up to 14%, Private Medical & Dental cover for yourself and family members/dependants can be added. There is a Flex Fund: £1,000, Electric Car Scheme, Study Support, Season Ticket Loan and multiple volunteering days.
If you’d like to learn more about this 3rd Line Technical Support Analyst opportunity please click the APPLY button and a Spencer Scott representative will reach out to you.
Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.
Technical Support Analyst employer: Spencer Scott - Technology Recruitment
Contact Detail:
Spencer Scott - Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and network troubleshooting. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the insurance and financial services sectors. Attend industry events or join online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your problem-solving skills. Practice diagnosing common hardware and software issues, as well as familiarising yourself with remote desktop tools and support desk software.
✨Tip Number 4
Showcase your soft skills during any interviews or networking opportunities. Emphasise your ability to communicate effectively with both technical and non-technical users, as this is crucial for providing VIP support and collaborating with IT teams.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly within Microsoft and Azure environments. Emphasise any previous roles in financial services or insurance to align with the company's focus.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to resolve complex issues. Mention specific examples of how you've provided 3rd line support and improved system performance in past roles.
Highlight Relevant Skills: In your application, clearly list your technical skills such as network troubleshooting, familiarity with DNS, DHCP, and Group Policy. Make sure to include your knowledge of Windows and Mac OS, as well as any experience with remote desktop tools.
Showcase Soft Skills: Don't forget to mention your communication skills and ability to provide 'white glove' support. The role involves interacting with executives, so demonstrating your customer service skills is crucial.
How to prepare for a job interview at Spencer Scott - Technology Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Azure, network troubleshooting, and support for both Windows and Mac OS. Highlight specific examples of complex issues you've resolved in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when diagnosing and resolving technical issues. Use real-life scenarios to illustrate how you approach problem-solving and collaboration with IT teams.
✨Emphasise Communication Skills
As a Technical Support Analyst, you'll need to communicate effectively with end-users. Practice explaining technical concepts in simple terms and be prepared to discuss how you've provided support via phone, email, and in-person.
✨Familiarise Yourself with the Company
Research the global London Market Insurance Company and understand their services and culture. This will help you tailor your responses and show genuine interest in the role and the organisation during the interview.
