Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join as a Service Desk Analyst, solving tech issues and enhancing productivity through automation.
- Company: Be part of a leading FinTech firm driving digital transformation with AI and Automation.
- Benefits: Enjoy a salary up to £40,000, 15% bonus, hybrid work, and private health care.
- Why this job: Grow personally and professionally in a culture that embraces change and innovation.
- Qualifications: Experience with Azure AD, Intune, and problem-solving skills are essential; PowerShell knowledge is a plus.
- Other info: This role promotes diversity and inclusivity in the workplace.
The predicted salary is between 24000 - 40000 £ per year.
Spencer Scott – Technology Recruitment provided pay range
This range is provided by Spencer Scott – Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation.
The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you\’ll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus.
Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the business.
Technical Overview: (Not all needed!)
- Strong problem-solving skills with an emphasis on issues that transcend automation.
- Strong experience with Microsoft end user computing technologies, including:
- Windows 10/11, Office 365, printing, local area networking.
- Intune application packaging and build deployments including OOBE.
- Azure AD (eg account provisioning/de-provisioning, permissions management).
- Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB).
- Scripting knowledge wanted, ideally with PowerShell.
This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office.
If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries: IT Services and IT Consulting, Software Development, and Financial Services
Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.
#J-18808-Ljbffr
Service Desk Analyst employer: Spencer Scott - Technology Recruitment
Contact Detail:
Spencer Scott - Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 3
Research the company’s current digital transformation initiatives. Understanding their goals and how your role as a Service Desk Analyst fits into this vision will help you articulate your value during discussions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft technologies, especially Windows 10/11 and Office 365. Include any specific projects or roles where you've used Azure AD or Intune, as these are key for the Service Desk Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s digital transformation. Mention your problem-solving skills and any experience with automation or scripting, particularly with PowerShell, to show you’re a great fit.
Showcase Relevant Skills: When filling out your application, ensure you highlight your experience with service desk ticketing systems and any workflow configurations you've managed. This will demonstrate your capability in handling the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Spencer Scott - Technology Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies like Windows 10/11 and Office 365. Be prepared to discuss any hands-on experience you have with Azure AD and Intune, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since this role focuses on problem-solving, come prepared with examples of past challenges you've faced in a service desk environment. Explain how you approached these issues and what solutions you implemented.
✨Emphasise Automation Knowledge
The company is keen on automation to enhance productivity. If you have experience identifying opportunities for automation or have used scripting languages like PowerShell, be sure to mention this during your interview.
✨Cultural Fit and Growth Mindset
This role offers personal and professional growth, so express your enthusiasm for learning and adapting to new technologies. Show that you align with the company's open mindset towards change and improvements.