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- Tasks: Join our team as a Senior Service Desk Analyst, tackling IT challenges and driving digital transformation.
- Company: Be part of a leading FinTech software company embracing AI and automation for growth.
- Benefits: Enjoy a competitive salary, annual bonus, pension scheme, private health, and hybrid work options.
- Why this job: This role offers personal growth, a chance to innovate, and a supportive, open-minded culture.
- Qualifications: Experience with Azure AD, Intune, and problem-solving skills are essential; PowerShell knowledge is a plus.
- Other info: We celebrate diversity and promote an inclusive workplace for everyone.
The predicted salary is between 24000 - 48000 £ per year.
IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus.
Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the business.
Technical Overview:
- Strong problem-solving skills with an emphasis on issues that transcend automation.
- Strong experience with Microsoft end user computing technologies, including: Windows 10/11, Office 365, printing, local area networking.
- Intune application packaging and build deployments including OOBE.
- Azure AD (eg account provisioning/de-provisioning, permissions management).
- Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB).
- Scripting knowledge wanted, ideally with PowerShell.
This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office.
If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.
Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.
Senior Service Desk Analyst employer: Spencer Scott - Technology Recruitment
Contact Detail:
Spencer Scott - Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved complex issues. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 3
Research the company’s current digital transformation initiatives. Understanding their goals and how your role as a Senior Service Desk Analyst fits into this vision will help you articulate your value during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Azure AD, Intune, and any PowerShell knowledge. Use specific examples to demonstrate your problem-solving skills and familiarity with Microsoft end-user computing technologies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's digital transformation into AI and Automation. Mention how your background aligns with their needs and your eagerness to identify opportunities for automation.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as experience with Windows 10/11, Office 365, and service desk ticketing systems. Highlight any scripting knowledge, especially with PowerShell, as this is a desirable skill.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a service desk role.
How to prepare for a job interview at Spencer Scott - Technology Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure AD, Intune, and any PowerShell knowledge you have. Be prepared to discuss specific examples of how you've used these technologies in previous roles.
✨Demonstrate Problem-Solving Abilities
Since this role emphasises strong problem-solving skills, come ready with examples of complex issues you've resolved. Focus on how you approached the problem and the steps you took to find a solution.
✨Emphasise Automation Experience
Given the company's focus on digital transformation, be sure to discuss any experience you have with automation. Share instances where you've identified opportunities for automation to improve efficiency in your previous roles.
✨Prepare Questions About Company Culture
This company values an open mindset to change and improvements. Prepare thoughtful questions about their approach to innovation and how they support personal and professional growth within the team.
