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- Tasks: Lead a dynamic team, resolve support tickets, and enhance processes.
- Company: Join a forward-thinking, industry-leading licensing company with a strong culture.
- Benefits: Enjoy a hybrid work model and a collaborative environment.
- Why this job: This role offers growth opportunities and the chance to make a real impact.
- Qualifications: 7+ years in application support, strong SQL skills, and team leadership experience required.
- Other info: If you're ready to elevate your career, hit APPLY!
The predicted salary is between 48000 - 72000 £ per year.
Application Support Manager London – Hybrid – x2 days in office Salary – £60,000 Are you an Application Support professional with proven experience in a senior or managerial position? Would you like to join a forward-thinking, industry-leading licencing company that place a huge emphasis on company culture? Due to a company restructure, my client is looking for an experienced Application Support Manager to support a bespoke system within the business. This is a fantastic opportunity to join a small but dynamic support team & take them to the next level. Responsibilities: * Lead and manage a small team of highly functional application support professionals, fostering a collaborative and efficient work environment. * Prioritize and respond to support tickets, ensuring timely and effective resolution of issues. * Utilize a strong understanding of SQL and MS Office to troubleshoot and resolve application-related issues. * Continuously seek ways to enhance support processes and improve overall team performance. * Maintain excellent communication with both technical and non-technical stakeholders, ensuring clear and concise updates on ticket progress and resolution. Requirements: * 7+ years of experience in a senior or managerial application support role, with a proven track record of success. * Strong proficiency in SQL and MS Office, with the ability to quickly diagnose and resolve technical issues. * Experience managing and leading a team, with the ability to motivate and develop team members. * Exceptional communication skills, capable of translating complex technical information for non-technical stakeholders. * A proactive approach to problem-solving, with the ability to prioritize and manage multiple tasks simultaneously. If this sounds like the role for you, hit APPLY & a consultant will be in touch
Application Support Manager employer: Spencer Rose
Contact Detail:
Spencer Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Make sure to highlight your leadership experience in application support roles. Share specific examples of how you've successfully managed teams and improved processes, as this will resonate with the company's emphasis on collaboration and efficiency.
✨Tip Number 2
Demonstrate your technical skills by preparing to discuss your experience with SQL and MS Office. Be ready to provide examples of how you've used these tools to troubleshoot issues and enhance support operations.
✨Tip Number 3
Since communication is key in this role, think about how you can showcase your ability to translate complex technical information for non-technical stakeholders. Prepare anecdotes that illustrate your communication skills in action.
✨Tip Number 4
Research the company culture and values before your interview. Being able to align your personal values with those of the company will show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially any managerial roles. Emphasize your proficiency in SQL and MS Office, as well as your ability to lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific examples of how you've successfully managed teams and resolved technical issues in the past.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to convey complex technical information to non-technical stakeholders.
Highlight Problem-Solving Abilities: Discuss your proactive approach to problem-solving in your application. Include instances where you improved support processes or enhanced team performance.
How to prepare for a job interview at Spencer Rose
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any specific strategies you used to foster collaboration and efficiency.
✨Demonstrate Technical Proficiency
Make sure to highlight your strong understanding of SQL and MS Office during the interview. Prepare to discuss specific examples where you've used these skills to troubleshoot and resolve application-related issues.
✨Communicate Clearly
Since the role requires excellent communication with both technical and non-technical stakeholders, practice explaining complex technical concepts in simple terms. This will show your ability to bridge the gap between different audiences.
✨Be Proactive in Problem-Solving
Prepare to share examples of how you've proactively identified and resolved issues in the past. Discuss your approach to prioritizing tasks and managing multiple responsibilities, as this is crucial for the role.
