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- Tasks: Lead technical support for Oracle Cloud ERP, troubleshoot issues, and manage a support team.
- Company: Join a dynamic client focused on optimising finance and procurement through Oracle Cloud solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work culture.
- Why this job: Be at the forefront of cloud technology, making a real impact while enhancing your technical skills.
- Qualifications: 5-8 years in Oracle Cloud ERP, strong troubleshooting skills, and proficiency in SQL and Python required.
- Other info: Ideal for tech-savvy individuals eager to grow in a fast-paced environment.
The predicted salary is between 48000 - 84000 £ per year.
My client is looking to hire an experienced Oracle Cloud technical lead, with specific knowledge around the finance and procurement modules. The role will involve providing technical leadership and expertise in supporting and maintaining the Oracle application and will require a deep understanding of Oracle Cloud architecture, performance optimisation, integration, security, and operational best practices.
The support lead will provide advanced technical support, troubleshoot complex issues, manage a team of support engineers and will work closely with functional and technical teams to resolve high-impact issues while maintaining stability and security of the Oracle Cloud platform.
Your responsibilities
- Technical Oversight & Support: Provide technical leadership and guidance to support teams, in troubleshooting and resolution of escalated technical issues. Support and maintain the integrations between Oracle Cloud ERP application and other client systems, leveraging Middleware technologies and APIs. Ensure the security of the Oracle Cloud environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments.
- Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing communication with internal stakeholders and driving resolution. Participate in post-incident reviews to identify root causes and implement preventative measures.
- Continuous Improvement: Identify opportunities to improve the performance, stability, and security of the Oracle Cloud environment. Drive the adoption of automation tools and scripts to streamline support processes and improve efficiency.
- Knowledge Sharing: Maintain comprehensive technical documentation, including support documents, system architecture diagrams, configuration settings, workarounds and troubleshooting guides. Work closely with the functional support lead and team helping them to cross-skill and share knowledge to become a techno-functional team.
- Business engagement: Act as a point of escalation for technical support team handling critical business issues that require advanced technical expertise. Develop and maintain strong relationships with the Finance & Procurement business teams becoming a trusted advisor. Maintain high customer (business) satisfaction by ensuring timely and effective resolutions, clear communication and providing proactive updates.
Essential experience, skills & qualifications
- Deep technical understanding (5-8 years) of Oracle Cloud ERP platform, including Fusion Middleware and database technologies.
- Extensive experience with Oracle Cloud application development frameworks and tools.
- Strong troubleshooting and analytical skills, with the ability to diagnose complex technical issues.
- Proficiency in scripting languages (e.g., SQL and Python).
- Experience with performance monitoring and tuning tools.
- Understanding of integration technologies (OCI) and APIs (e.g., REST, SOAP).
- Experience with ITIL processes and change management.
Soft Skills
- Excellent verbal and written communication skills with the ability to communicate technical issues effectively.
- Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
Desirable Skills and Experience:
- Experience in a technical support role within an Oracle Cloud environment with integrations.
- Oracle Cloud certifications.
- Experience with other cloud platforms (e.g., AWS, Azure).
- Knowledge of security best practices and frameworks.
Oracle Fusion technical lead/support employer: Spencer Rose Ltd
Contact Detail:
Spencer Rose Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Fusion technical lead/support
✨Tip Number 1
Familiarise yourself with the specific Oracle Cloud modules mentioned in the job description, particularly finance and procurement. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals who are currently working in Oracle Cloud environments. Join relevant forums or LinkedIn groups where you can engage in discussions about best practices and challenges in Oracle Cloud support, which can provide valuable insights and connections.
✨Tip Number 3
Brush up on your scripting skills, especially in SQL and Python, as these are crucial for troubleshooting and automation in the role. Consider working on small projects or contributing to open-source initiatives to demonstrate your proficiency.
✨Tip Number 4
Prepare to discuss your experience with incident management and problem-solving in a technical context. Be ready to share specific examples of how you've led teams through critical incidents and implemented solutions, as this will showcase your leadership capabilities.
We think you need these skills to ace Oracle Fusion technical lead/support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle Cloud ERP, especially in finance and procurement modules. Include specific examples of your technical leadership and troubleshooting skills.
Craft a Strong Cover Letter: In your cover letter, emphasise your deep understanding of Oracle Cloud architecture and your experience with performance optimisation and integration. Mention your ability to manage teams and resolve high-impact issues.
Showcase Relevant Skills: Clearly list your proficiency in scripting languages like SQL and Python, as well as your experience with integration technologies and ITIL processes. This will demonstrate your technical capabilities.
Highlight Soft Skills: Don't forget to mention your excellent communication and interpersonal skills. Provide examples of how you've worked collaboratively with cross-functional teams to resolve complex issues.
How to prepare for a job interview at Spencer Rose Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your deep understanding of the Oracle Cloud ERP platform, especially the finance and procurement modules. Highlight specific projects where you've provided technical leadership or resolved complex issues, as this will demonstrate your capability in the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about past incidents you've managed. Prepare examples that showcase your analytical skills and how you led investigations into complex problems, including the steps you took to identify root causes and implement solutions.
✨Communicate Effectively
Since strong communication skills are essential, practice explaining technical concepts in a clear and concise manner. Be ready to discuss how you've maintained relationships with business teams and ensured high customer satisfaction through effective communication.
✨Highlight Continuous Improvement Initiatives
Think of examples where you've identified opportunities for performance improvement within the Oracle Cloud environment. Discuss any automation tools or scripts you've implemented to streamline processes, as this shows your proactive approach to enhancing efficiency.
