Job Description \n Senior Data Analyst - Customer Insight & Performance \n London \n Up to 65k \n We are recruiting for a Senior Data Analyst to join our client, a subscription-led business, in a commercially focused role centred around customer intelligence, retention and performance insights. \n This is an excellent opportunity for an experienced Data Analyst who enjoys going beyond traditional reporting, using data to influence commercial decisions, identify customer trends and drive improvements in customer retention. \n \n Produce weekly performance reporting covering subscriber growth, churn, CRM campaign effectiveness and customer engagement. \n \n Identify emerging trends and potential churn risks through predictive modelling, cohort analysis and behavioural segmentation. \n \n Work closely with central Data & Insights teams to define analytical requirements and translate findings into commercial recommendations. \n \n Combine customer feedback and behavioural data to identify opportunities for improving customer experience and retention. \n \n Support rolling forecasts, customer lifetime value (LTV) modelling and performance measurement. \n \n Key Skills & Experience \n \n \n 4-6+ years' experience in Data Analytics, Business Intelligence or Performance Insights. \n \n Strong experience working within a subscription-based business, such as SaaS, media, telecoms or digital subscriptions. \n \n Proven experience in customer retention analysis, churn forecasting, cohort analysis and customer lifetime value. \n \n Ability to interpret complex data and translate findings into clear, commercially focused recommendations. \n \n Experience combining quantitative customer data with qualitative feedback or Voice of Customer programmes. \n \n The Opportunity \n This is a highly visible position within an established Customer Intelligence function, offering the opportunity to directly influence customer retention strategies, commercial forecasting and wider business decisions. \
Senior Data Analyst (SQL & Python) in Birmingham employer: Spencer Rose Ltd
As a leading financial services organisation based in the heart of the City of London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our commitment to employee growth is reflected in our robust training programmes and opportunities for career advancement, ensuring that our team members are equipped to thrive in a rapidly evolving industry. With a hybrid working model, we offer the flexibility to balance professional and personal commitments while being part of transformative projects that shape the future of data architecture.
