An established and fast-growing UK leisure and holiday business is looking for a Business Technical Analyst to help bridge the gap between business teams and technology as it continues to invest, evolve and grow.
Operating across multisitelocations nationwide, the organisation has an ambitious technology agenda and a growing IT function. This is an opportunity to join a collaborative team where you’ll have real visibility, influence and the chance to shape how technology supports both internal teams and the customer experience.
The role
You’ll work closely with stakeholders across the business, translating operational needs into clear, actionable technical requirements and helping deliver technology projects, system changes and improvements.
A key part of the role will be ensuring that solutions are not only delivered successfully, but are also properly configured, controlled, documented and transitioned into BAU.
Your responsibilities will include:
- Gathering and documenting requirements through workshops, interviews and stakeholder sessions
- Creating process maps, user stories and functional specifications
- Working with developers, Product Owners and Project Managers to clarify scope and support delivery
- Supporting configuration management, ensuring system changes and configurations are clearly understood, controlled and aligned to agreed requirements
- Helping manage changes through testing, implementation and release
- Supporting the transition of new systems, enhancements and changes into BAU
- Ensuring appropriate documentation, handover and operational readiness are in place
- Working with stakeholders to embed new ways of working and drive adoption
- Identifying opportunities to improve processes and operational efficiency through technologySupporting change management with a focus on measurable business value and improved operational outcomes
Configuration Management & BAU Transition
You’ll play an important role in taking technology change from project delivery into day-to-day operation.
This will include:
- Maintaining clarity around system configurations and approved changes
- Ensuring delivered solutions remain aligned to agreed business requirements
- Supporting testing, implementation and handover activities
- Coordinating the documentation needed for ongoing support
- Working with business and technical teams to resolve gaps ahead of go-live
- Ensuring new solutions are embedded effectively into operational processes
- Supporting a smooth handover from project teams into ongoing BAU ownership
The technology landscape
You’ll work across a varied portfolio of operational, people and customer-facing systems, including:
Azure DevOps – agile delivery, sprint planning and backlog management
ParcVu – core operational and booking management platform
Dayforce – HR, payroll and workforce management
Customer-facing digital platforms – including website and supporting integrations
Experience with ParcVu is not essential. Experience with other PMS platforms would be beneficial, and Azure DevOps, Jira or equivalent tools are all relevant.
What we’re looking for
You’ll ideally bring:
- Previous Business Analyst experience, particularly within a complex or multi-site organisation
- Strong stakeholder management skills across operational, technical and senior audiences
- The ability to translate business requirements into clear technical requirements
- Experience supporting system configuration, change control, implementation or BAU transition
- An understanding of development workflows, digital platforms and business systems
- A proactive, organised and collaborative approach
- Commercial awareness and a genuine interest in improving how a business operates through technology
The IT team is lean, collaborative and growing, offering strong visibility and influence for the right person. You’ll work alongside analysts, engineers, infrastructure, data and cyber specialists, with the opportunity to contribute to significant technology initiatives and help shape the future of the function.
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Technical Business Analyst in Hemel Hempstead employer: Spencer Richardson
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