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- Tasks: Lead daily operations of a vibrant holiday park and inspire a diverse team.
- Company: Successful family-owned business with a strong reputation in hospitality.
- Benefits: Accommodation provided, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Proven managerial experience and a passion for exceptional guest service.
- Other info: Dynamic environment with a focus on teamwork and high standards.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are retained to work exclusively to manage a search for a new General Manager. Our client is a highly successful family owned business with a long track record of success. We are looking for an experienced General Manager to oversee the day‑to‑day operations of a large residential holiday park. This is a key leadership role, and you will be responsible for managing a diverse team across Food & Beverage, Sales, Maintenance, and Grounds, ensuring exceptional service delivery and outstanding operational performance. You will be a confident decision‑maker with strong commercial awareness, capable of driving high standards, maximising revenue, and fostering a positive, high‑performing team culture. If you are passionate about hospitality, thrive in a fast‑paced, seasonal environment, and excel at developing people, this is an exciting opportunity to showcase your operational leadership.
Key Responsibilities
- Operational Management
- Oversee all operational aspects of the park — including accommodation, facilities, and grounds — ensuring smooth daily operations aligned with safety, compliance, and quality standards.
- Ensure Owners receive consistently high levels of service, encouraging repeat visits and positive feedback.
- Proactively address issues related to facilities or owner experience, resolving challenges quickly to maintain high standards.
- Stay informed of relevant industry regulations and legal requirements to ensure full compliance across the park.
- People Leadership
- Recruit, lead, and develop a team of approximately 40 colleagues, building a motivated, engaged, and high‑performing workforce, managing the recruitment of additional colleagues for peak and off peak hiring.
- Provide clear direction, coaching, and performance management to support staff development and succession.
- Foster a culture of high standards, collaboration, and continuous improvement.
- Adapt communication effectively for individuals and teams, ensuring clarity and shared understanding.
- Commercial & Financial Performance
- Develop and implement strategies to drive occupancy, increase revenue, and maximise profitability.
- Monitor and manage budgets, forecasts, and financial performance, ensuring targets are met while maintaining efficient use of resources.
- Track and analyse key performance indicators (KPIs) to identify opportunities for operational improvements.
- Maintenance & Facilities
- Oversee the Maintenance and Grounds teams to ensure the park environment remains safe, clean, and well‑presented at all times.
- Investigate and resolve operational issues such as equipment failures or facility disruptions, ensuring timely and safe solutions.
- Planning & Coordination
- Plan and prioritise work and departmental tasks to meet annual park objectives.
- Promote strong cross‑departmental communication and collaboration to ensure seamless park operations.
- Represent the park with professionalism, building strong relationships with guests, colleagues, and stakeholders.
Essential Experience required
- Proven managerial experience within residential and/or holiday parks.
- Strong leadership capability with a track record of motivating, developing, and managing high‑performing teams.
- Excellent customer service ethos with a commitment to delivering exceptional guest experiences.
- Confident and decisive, with strong problem‑solving skills and the ability to perform under pressure.
- Robust interpersonal skills, able to build positive relationships with guests, staff, and stakeholders.
- Flexibility to work weekends, holidays, and peak‑season hours as required.
- Role subject to a Basic Disclosure and Barring Service (DBS) check.
- Accommodation is provided for this position.
General Manager employer: Spencer - Richardson
Contact Detail:
Spencer - Richardson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed teams and improved operations. This is your time to shine and demonstrate your fit for that General Manager role.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you tailor your responses and show them you’re genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in managing teams and operations, especially in hospitality or holiday parks. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how you can contribute to our success. Share specific examples of your leadership and operational achievements that relate to the job description.
Showcase Your People Skills: Since this role involves leading a diverse team, emphasise your people management skills. Tell us about times you've motivated and developed your team, and how you foster a positive work culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Spencer - Richardson
✨Know the Business Inside Out
Before your interview, take the time to research the family-owned business thoroughly. Understand their values, mission, and what sets them apart in the holiday park industry. This knowledge will not only impress the interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed your staff. Be ready to discuss your approach to fostering a high-performing team culture and how you handle challenges.
✨Demonstrate Commercial Acumen
Highlight your experience in driving revenue and managing budgets. Be prepared to discuss specific strategies you've implemented in previous roles that resulted in increased occupancy or profitability. This will show that you understand the financial aspects of running a successful holiday park.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to operational issues or guest experiences and how you would address them. Practising these responses will help you feel more confident during the interview.