Private Patient Bookings Officer

Job Purpose: To provide a sympathetic, professional and efficient service to patients. To book Private Patient Outpatient appointments for Consultants who Spencer represent. To book Private Patient Inpatients procedures for Consultants who Spencer represent. To maintain accurate electronic patient records and bookings system whilst liaising with customers, staff, Consultants, patients, and other service users. To generate estimates for self-paying
patients.

Key Relationships Patients Relatives, Friends and Family Consultants NHS Colleagues Telephonist Team Outpatient Teams Reception Teams Ward Teams Theatre Teams External Medical Secretaries SMT

Key Responsibilities

Financial

• To ensure all Private Patient Inpatient appointments and bookings are entered onto the electronic system in an accurate and timely manner
• To ensure all Private Patient Outpatient appointments and bookings are entered onto the electronic system in an accurate and timely manner
• To generate estimates for self-paying patients and accurately adding these to patient records Process private referrals in a quick and timely fashion, liaising with relevant parties where appropriate

Business Development

• Provide a quality service for customers and local service users
• Continue to improve the relations with Consultants To foster and continue strong working relationships between the Reception Teams, GPs and Consultants
• Work towards retaining ISO9001 2015 & ISO14001 2015 Accreditation

Quality

• To participate in in-house training sessions and attend meetings and discussions when required
• To continually maintain accurate electronic records and bookings systems
• To assist in any clerical duties considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results, data entry etc.
• To answer telephone / email enquiries, relay messages and liaise with Consultants, secretaries, and departments within the hospital in a timely manner
• To provide a sympathetic
  and professional patient service
• To act in a discreet, diplomatic, and tactful manner at all times
• To ensure that all local policies and legal requirements relating to clinical care, Information Governance, GDPR and Health and Safety are complied with

Workforce

• To work under supervision and direction of the Senior Outpatient Officer to ensure a smooth service
• To attend staff appraisal and identify personal needs and set and evaluate personal objectives
• To ensure that all upcoming Private Patient outpatient clinics are ready electronically on the in-house computer system ensuring full capacity is achieved
• To ensure that all upcoming Private Patient Inpatient admissions are ready electronically on both the in-house computer system and any Trust based systems used, maximising capacity
• To ensure accurate processing of Private Patient Outpatient bookings for a variety of patient categories including self-pay and privately insured patients
• To ensure accurate processing of Private Patient
  Inpatient bookings for a variety of patient categories including self-pay and privately insured patients
• To liaise closely with Consultants on availability for Private Patient outpatient clinics
• To ensure the accurate management of electronic patient files, including creating, amending and discharging Assist staff, patients and Consultants with queries, dealing tactfully with sensitive issues

Equal Opportunities

It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success.

Health & Safety

All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions.

Data Protection

• If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way.
• To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose.
• To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals.

Customer Care

It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently.

Confidentiality

To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals.

This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.