At a Glance
- Tasks: Lead the front desk team and ensure a welcoming experience for all visitors.
- Company: Join a global leader in Facilities Management with a people-first culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic workplace with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact by creating exceptional experiences for clients and guests.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 32450 £ per year.
We are working alongside a global leader who partners with some of the world’s largest organisations, delivering first-class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategies. This role is an opportunity to really show what you can do and genuinely add value to a role, make it yours!
The Front of House Lead will oversee the day-to-day operations of our client's reception area and front desk team. As the first point of contact for visitors, clients, and staff, you will ensure a seamless and welcoming experience, uphold service standards, and lead by example in delivering exceptional customer service.
Core responsibilities:- Oversee the availability and smooth delivery of front-of-house services, including office facilities, refreshments, and visitor support.
- Ensure a safe, secure, and welcoming environment is maintained across all reception and public-facing areas.
- Manage the booking, setup, and upkeep of meeting rooms and collaborative spaces, ensuring they meet business needs and are client-ready at all times.
- Serve as the primary point of contact for all front-of-house-related inquiries, offering guidance, support, and a high standard of customer service.
- Professionally meet and greet all guests, clients, and contractors, setting the tone for a positive and polished experience.
- Build and maintain effective relationships with internal departments, senior leadership, and key stakeholders, acting as a trusted liaison.
- Coordinate with departments such as Events, Facilities, and Housekeeping to deliver seamless support to internal and external visitors.
- Proactively anticipate and accommodate guest needs to ensure a consistently exceptional experience.
- Take ownership of general administrative and office support duties as directed by management.
- Provide leadership and support to reception colleagues, ensuring consistent standards and coverage at all times.
- Proven experience in a customer-facing role, ideally within facilities or hospitality.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confidence working independently and taking initiative.
- Proficient in Microsoft Office and other workplace systems.
- Knowledge of Health & Safety regulations relevant to facilities environments.
My client is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is ingrained in their DNA.
If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us for assistance.
Reception Supervisor in Basildon employer: Spencer Marshall
Join a forward-thinking global leader in Facilities Management, where your role as Reception Supervisor will not only enhance your career but also allow you to thrive in a dynamic and inclusive work culture. With a strong emphasis on employee growth and development, you'll collaborate with top professionals while ensuring a welcoming environment for all visitors. This is more than just a job; it's an opportunity to make a meaningful impact in a people-centric organisation that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spencer Marshall. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spencer Marshall before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Supervisor in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spencer Marshall:Your cover letter is your chance to shine! Tell us why you want to work at Spencer Marshall specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spencer Marshall!
How to prepare for a job interview at Spencer Marshall
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
