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- Tasks: Build strong relationships with tenants and ensure smooth communication during refurbishments.
- Company: Join a leading main contractor in the Social Housing sector in NW London.
- Benefits: Enjoy a permanent position with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: UK driver's license and a positive attitude towards customer service are essential.
- Other info: Experience in similar projects is a plus, but passion and dedication matter most!
Social Housing | North West London | Resident Liaison Officer/Tenant Liaison Officer (RLO/TLO) | £19 – £22 per hour Do you enjoy building strong relationships and providing excellent customer service? Our client, a leading social housing provider, is seeking enthusiastic and compassionate Resident Liaison Officers/Tenant Liaison Officers (RLO/TLOs) to join their team. In this vital role, you will play a key part in ensuring a positive resident experience during major refurbishment and improvement works. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of construction projects. Provide clear and concise information about upcoming works, including timelines, potential disruptions, and mitigation measures. Address resident concerns and resolve issues promptly and effectively. Conduct regular resident meetings to provide updates, answer questions, and gather feedback. Liaise with contractors, site managers, and other stakeholders to ensure smooth project delivery. Assist vulnerable residents with any specific needs or concerns. Maintain accurate records and prepare reports on resident engagement. Promote good neighbourliness and community cohesion. Essential Criteria: Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Ability to build rapport and trust with residents. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organisational and time-management skills. Experience in 1 a customer service or community engagement role (desirable). Benefits: Competitive hourly rate of £19 – £22 per hour. The opportunity to make a real difference to the lives of residents. Gain valuable experience within the social housing sector. To Apply: Please submit your CV by clicking on the "Apply Now" button below. Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Social Housing, Refurbishments, Construction, Customer Service, Community Engagement
Resident Liaison Officer employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the Social Housing sector and current trends, especially around decarbonization. This knowledge will help you engage more effectively with tenants and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums where you can connect with others who have experience in tenant liaison roles. This can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed tenant relationships in the past. Highlight your problem-solving skills and ability to handle complaints effectively, as these are crucial for this position.
✨Tip Number 4
Make sure you have a valid UK driver's license and access to a vehicle, as this is essential for the role. Being able to demonstrate your readiness to travel between sites will show your commitment to the job.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and requirements, especially the importance of customer service and tenant relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in social housing or similar projects. Be specific about your roles and how they relate to building relationships with tenants and managing complaints.
Showcase Your Skills: Demonstrate your customer service skills and your ability to handle tenant complaints effectively. Use examples from past experiences to illustrate how you have successfully managed similar situations.
Proofread Your Application: Before submitting your application, make sure to proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Skilled Careers
✨Show Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled tenant or customer interactions in the past. Highlight your ability to resolve complaints and maintain positive relationships.
✨Demonstrate Your Project Experience
If you have previous experience working on social housing projects or similar refurbishments, make sure to discuss this during the interview. Explain your role, the challenges you faced, and how you contributed to the project's success.
✨Highlight Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Be ready to discuss how you engage with various stakeholders, including tenants and client representatives. Provide examples of how you ensure everyone is informed and satisfied.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential tenant complaints or disruptions during refurbishments and how you would handle them. This will showcase your proactive approach and readiness for the role.
