Resident Liaison Officer

Job Role: Resident Liaison Officer (RLO)

Location: South East

Salary:£30,000 – £33,000 + Car Allowance

Make a Difference in Resident's Lives!

Are you passionate about customer service and making a real impact? As a Resident Liaison Officer, you’ll be the key link between residents and our team, ensuring smooth communication and minimal disruption during essential home improvements.

What You’ll Be Doing

• Be the main point of contact for residents, addressing concerns and ensuring a great experience.
• Work with site teams to manage access, reduce disruption, and maintain a safe environment.
• Arrange and lead resident consultations, keeping them informed every step of the way.
• Handle complaints professionally, ensuring quick and fair resolutions.
• Keep project records updated and attend meetings with clients and residents.

What We’re Looking For

• Experience as an RLO or similar customer-facing role in social housing, construction, or maintenance.
• Strong communication, problem-solving, and IT skills.
• Knowledge of planned maintenance projects (internal/external works).
• A proactive, customer-focused approach with great organisational skills.

What’s in It for You?

• Competitive Salary & Award Winning Benefits
• Career progression in a growing organisation.
• A chance to positively impact communities by improving resident's homes.
• A supportive, collaborative team that values innovation.

Ready to make a difference? Apply today!

A member of the Spencer & James Recruitment team will be in contact with you.