Principal Officer - Repairs - Housing (Team Leader)

Overview of the role Lead the responsive repairs team, maximizing the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service. Lead the Business Support Team to support delivery of a high-quality repairs and voids service. Responsibilities and Duties · Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion. · Manage disrepair claims and customer complaints. · Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs. · Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction. · Produce and analyse management and performance information, and customer insight to identify and deliver improvements. · Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs. · Provide cover in the absence of the Principal Officer – Voids. If you are interested in this role, please contact Josh Draycott on or (phone number removed) or with an updated CV. *Referral Scheme* If you are not interested in this role but know someone else who might be, don\’t forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job