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- Tasks: Lead investigations into housing reviews and complaints, ensuring legal compliance.
- Company: Local Authority Client in Berkshire with a focus on community support.
- Benefits: Competitive pay at £30ph+, flexible contract, and a supportive work environment.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience in housing reviews and complaint management is essential.
- Other info: 3-6 month contract with potential for negotiation based on experience.
The predicted salary is between 22 - 30 £ per hour.
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines.
Duties:
- Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound.
- Prepare cases for S.204 County Court Appeals.
- Handle Stage 1 and Stage 2 complaints, including LGSCO responses.
- Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Proven experience in S.202 Reviews and associated decision-making.
- Experience preparing and managing S.204 County Court Appeals cases.
- Handling S.167 Reviews of housing allocations.
- Managing Stage 1 & 2 complaints and LGSCO complaint responses.
What's on offer:
- Salary: £30ph+ *may negotiate higher for exceptional candidates, based on experience*
- Contract type: 3-6 months minimum
- Hours: Monday to Friday, 36 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham.
Reviews & Complaints Officer in Maidenhead employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reviews & Complaints Officer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of S.202 and S.204 processes. We want you to be able to discuss your experience confidently and show how you can handle complaints effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills. Use our website to find positions that align with your experience in handling reviews and complaints. It’ll save you time and increase your chances!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role, which is always a bonus.
We think you need these skills to ace Reviews & Complaints Officer in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with S.202 and S.167 reviews. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Reviews & Complaints Officer role. We love seeing passion and clarity in your writing.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience with handling complaints and legal processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Spencer Clarke Group
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially S.202 and S.167 housing reviews. Being able to discuss these laws confidently will show that you understand the legal framework you'll be working within.
✨Prepare Case Studies
Think of specific examples from your past experience where you've successfully handled complaints or prepared cases for court appeals. This will help you demonstrate your expertise and problem-solving skills during the interview.
✨Collaborate and Communicate
Since this role involves working with Housing Operations teams, be ready to discuss how you’ve effectively collaborated in previous roles. Highlight your communication skills and how they’ve helped you resolve issues or improve processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.