At a Glance
- Tasks: Manage tenancies and estates, providing top-notch housing services to residents.
- Company: Join a supportive Local Authority in vibrant West London.
- Benefits: Competitive pay starting at £23+ph, with potential for more based on experience.
- Other info: Flexible contract of 3-6 months with a Monday to Friday schedule.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management or customer service is a must.
The predicted salary is between 48000 - 52000 £ per year.
Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London. In this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents.
Duties:
- Manage a patch of tenancies, leases and licences, providing day-to-day housing management.
- Handle anti-social behaviour cases and support resolution with residents and partners.
- Carry out estate inspections, tenancy checks and ensure properties are well managed.
- Deliver a responsive, customer-focused service, resolving queries and neighbourhood issues.
Qualifications and Experience:
- Experience in housing management, tenancy sustainment or a similar frontline service role.
- Experience dealing with customer enquiries and resolving issues in a timely and professional manner.
- Experience of managing a varied workload and prioritising competing demands.
- Experience working with residents, partners or stakeholders in a community-focused environment.
What's on offer:
- Salary: £23+ph (may negotiate higher for exceptional candidates, based on experience)
- Contract type: 3-6 months minimum
- Hours: Monday to Friday, 36 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
Housing Officer in Hammersmith employer: Spencer Clarke Group
Spencer Clarke Group is an excellent employer, offering a supportive and dynamic work environment for Housing Officers in West London. With a strong focus on employee development and community engagement, we provide opportunities for growth and the chance to make a meaningful impact in residents' lives. Our commitment to a customer-focused service ensures that you will be part of a team that values collaboration and innovation in addressing housing challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Hammersmith
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the local authority and understanding their housing policies. This will show that you’re genuinely interested and ready to hit the ground running if you land the job.
✨Tip Number 3
Practice your responses to common interview questions related to housing management and customer service. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen, and we’re always on the lookout for passionate candidates like you to join our team.
We think you need these skills to ace Housing Officer in Hammersmith
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing management and how you can contribute to our community-focused approach. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer queries or handled challenging situations. We love seeing candidates who can think on their feet and deliver solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Spencer Clarke Group
✨Know Your Patch
Before the interview, familiarise yourself with the local area and the specific tenancies you’ll be managing. Understanding the community dynamics and any ongoing issues will show your commitment and readiness to tackle the role head-on.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries or resolved issues in previous roles. Highlighting your proactive approach to customer service will resonate well, especially since this role is all about providing a responsive service to residents.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've dealt with anti-social behaviour or other challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your ability to manage conflicts effectively.
✨Prioritisation is Key
Given the varied workload mentioned in the job description, think about how you manage competing demands. Prepare to share strategies you’ve used in the past to prioritise tasks and ensure that nothing falls through the cracks.
