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- Tasks: Be the go-to person for customer inquiries via phone, email, webchat, and social media.
- Company: Join Spencer Clarke Group, a trusted partner for local authorities in West London.
- Benefits: Earn £16+ per hour with a flexible 3-6 month contract and potential for extension.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work Monday to Friday, 36 hours a week, and be part of a supportive team.
Spencer Clarke Group are seeking a Customer Service Officer for a local authority client based in West London.
In this role, you will be the first point of contact for customers, handling enquiries across multiple service areas via phone, email, webchat, and social media while delivering a professional and customer-focused service.
Key Duties:
- Provide customer service by handling enquiries across multiple service areas via phone, email, webchat, and social media.
- Resolve customer queries efficiently, promote self-service options, and process transactions accurately.
- Manage challenging interactions with professionalism, ensuring fair and equal access to services.
- Stay updated on policies and procedures while working flexibly within different teams to meet customer needs.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Experience handling enquiries across multiple communication channels (phone, email, webchat, and social media).
- Ability to manage and resolve customer complaints with tact and professionalism.
- Experience using IT systems to log, process, and track customer interactions and transactions.
- Understanding of safeguarding, equality, and diversity in customer service delivery.
What’s on offer:
Salary: £16+ph
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday to Friday, 36 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
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Customer Service Officer employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the specific services offered by the local authority in West London. Understanding their key areas will help you answer customer queries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice handling challenging customer interactions. Think of scenarios where you might need to resolve complaints or manage difficult conversations, and prepare responses that reflect professionalism and empathy.
✨Tip Number 3
Get comfortable with various communication channels like phone, email, webchat, and social media. You might want to practice responding to inquiries through these platforms to showcase your versatility in handling customer service.
✨Tip Number 4
Stay updated on policies related to safeguarding, equality, and diversity. Being knowledgeable about these topics will not only help you in the role but also show your commitment to providing fair and equal access to services.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Officer position. Understand the key duties and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in fast-paced environments. Mention specific examples of how you've handled enquiries across different communication channels.
Showcase Your Skills: Demonstrate your ability to manage and resolve customer complaints with professionalism. Include any relevant IT skills that show you can log, process, and track customer interactions effectively.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you are a good fit for the company and how you align with their values regarding safeguarding, equality, and diversity.
How to prepare for a job interview at Spencer Clarke Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in fast-paced environments. Highlight specific examples where you successfully handled enquiries across different communication channels like phone, email, and social media.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you managed challenging interactions or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you handled these situations with professionalism.
✨Familiarize Yourself with Policies and Procedures
Research the local authority's policies and procedures related to customer service. Being knowledgeable about their services will help you answer questions confidently and demonstrate your commitment to providing a professional service.
✨Emphasize Flexibility and Teamwork
Since the role requires working flexibly within different teams, be ready to discuss your ability to adapt to various situations and collaborate effectively with colleagues. Share examples of how you've worked well in team settings to meet customer needs.
