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- Tasks: Provide frontline housing advice and help prevent homelessness in a supportive environment.
- Company: Join a local authority in Cambridge dedicated to community welfare.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: 3-6 month contract with potential for negotiation based on experience.
- Why this job: Be a vital part of your community and help people secure sustainable housing.
- Qualifications: Experience in customer service and delivering complex advice is essential.
The predicted salary is between 50000 - 50000 £ per year.
Spencer Clarke Group are seeking a Housing Advice Officer for a Local Authority Client in Cambridge. In this role, you will provide frontline housing advice and help prevent and relieve homelessness.
Duties:
- Provide frontline housing advice, triage and emergency accommodation arrangements
- Assess homelessness applications and make statutory decisions
- Work proactively to prevent homelessness and agree Personal Housing Plans
- Liaise with partners and manage a caseload to secure sustainable housing outcomes
Qualifications and Experience:
- Providing high-quality customer service in a frontline or advisory role
- Delivering complex advice and guidance to the public
- Interpreting and applying legislation, policy or procedural guidance
- Negotiating with customers, landlords or partner agencies to achieve outcomes
What's on offer:
- Salary: £25ph *may negotiate higher for exceptional candidates, based on experience*
- Contract type: 3-6 months minimum
- Hours: Monday to Friday, 37 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham.
Housing Advice Officer in Cambridge employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing advice and homelessness prevention. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've provided high-quality advice or resolved complex issues. This will demonstrate your ability to handle the demands of a Housing Advice Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed that you won’t find anywhere else. So, get clicking!
We think you need these skills to ace Housing Advice Officer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing high-quality customer service and delivering complex advice. We want to see how your skills match the role of a Housing Advice Officer, so don’t be shy about showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about preventing homelessness and how your background makes you a great fit for this role. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've successfully negotiated outcomes with customers or partner agencies. We’re looking for candidates who can think on their feet and find solutions, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Spencer Clarke Group
✨Know Your Stuff
Make sure you brush up on housing legislation and local policies. Understanding the ins and outs of homelessness prevention and the role of a Housing Advice Officer will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or complex advice scenarios, as this will demonstrate your ability to thrive in a frontline role.
✨Practice Your Negotiation Techniques
Since negotiating with customers and landlords is key, think of times when you've successfully negotiated outcomes. Be ready to discuss these examples and how they relate to securing sustainable housing solutions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, challenges faced by the department, or how success is measured in this role. This shows your genuine interest and helps you gauge if it's the right fit for you.