At a Glance
- Tasks: Manage billing and debt recovery while providing top-notch customer service.
- Company: Join a Local Authority in Northwest London with a focus on community support.
- Benefits: Competitive pay starting at £18+ph, with potential for negotiation based on experience.
- Other info: Enjoy a stable 6-month contract with a Monday to Friday schedule.
- Why this job: Make a difference in your community while developing valuable skills in finance and customer care.
- Qualifications: Experience in customer service, billing, or debt recovery is essential.
The predicted salary is between 37200 - 43200 £ per year.
Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London. In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income.
Duties:
- Manage the accurate billing, collection and recovery of council income and debts.
- Resolve customer enquiries across multiple channels with a high standard of customer care.
- Negotiate and monitor repayment arrangements in line with legislation and council policy.
- Maintain accurate records and work with internal and external partners to maximise recovery.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Experience delivering customer-focused advice, transactions and complaint handling.
- Experience working in billing, revenues, benefits or debt recovery environments.
- Experience managing accurate records and handling confidential data.
- Experience using IT systems, including Microsoft Excel and Word.
What's on offer:
- Salary: £18+ph *may negotiate higher for exceptional candidates, based on experience*
- Contract type: 6 months minimum
- Hours: Monday to Friday, 36 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on 01772 954200.
Billing & Collection Officer in Brent employer: Spencer Clarke Group
Spencer Clarke Group is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. As a Billing & Collection Officer in Northwest London, you will benefit from a competitive salary, flexible working hours, and the opportunity to make a meaningful impact within the local community while enhancing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collection Officer in Brent
✨Tip Number 1
Network like a pro! Reach out to your connections in the billing and collection field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and debt recovery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed billing or resolved customer enquiries in past roles. This will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Billing & Collection Officer in Brent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in billing, debt recovery, and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Billing & Collection Officer role. We love seeing enthusiasm and a clear understanding of the job.
Showcase Your IT Skills:Since you'll be using systems like Microsoft Excel and Word, mention any relevant experience you have with these tools. We appreciate candidates who can hit the ground running with tech!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Spencer Clarke Group
✨Know Your Numbers
As a Billing & Collection Officer, you'll be dealing with figures all day. Brush up on your knowledge of billing processes and debt recovery strategies. Be ready to discuss how you've successfully managed these in the past, as it shows you understand the role's core responsibilities.
✨Customer Care is Key
This role requires a high standard of customer care. Prepare examples of how you've handled customer enquiries or complaints effectively. Think about specific situations where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Get Familiar with Legislation
Understanding the legislation around debt recovery is crucial. Do some research on relevant laws and council policies that may affect your work. Being able to discuss these during your interview will demonstrate your commitment to compliance and professionalism.
✨Show Off Your IT Skills
Since you'll be using IT systems like Microsoft Excel and Word, make sure you're comfortable discussing your experience with these tools. Bring up any specific projects where you used these applications to manage records or data, as this will highlight your technical proficiency.
