At a Glance
- Tasks: Manage billing and debt recovery while providing top-notch customer service.
- Company: Join a Local Authority in Northwest London with a focus on community support.
- Benefits: Competitive pay starting at £18+ph, with potential for negotiation based on experience.
- Other info: 6-month contract with Monday to Friday hours, offering a stable work-life balance.
- Why this job: Make a difference in your community while developing valuable skills in finance and customer care.
- Qualifications: Experience in customer service, billing, or debt recovery is essential.
Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London. In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income.
Duties:
- Manage the accurate billing, collection and recovery of council income and debts.
- Resolve customer enquiries across multiple channels with a high standard of customer care.
- Negotiate and monitor repayment arrangements in line with legislation and council policy.
- Maintain accurate records and work with internal and external partners to maximise recovery.
Qualifications and Experience:
- Experience delivering customer-focused advice, transactions and complaint handling.
- Experience working in billing, revenues, benefits or debt recovery environments.
- Experience managing accurate records and handling confidential data.
- Experience using IT systems, including Microsoft Excel and Word.
What's on offer:
- Salary: £18+ph *may negotiate higher for exceptional candidates, based on experience*
- Contract type: 6 months minimum
- Hours: Monday to Friday, 36 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham.
Billing & Collection Officer employer: Spencer Clarke Group
At Spencer Clarke Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values professional growth and development. As a Billing & Collection Officer in Northwest London, you will benefit from a competitive salary, flexible working hours, and the opportunity to make a meaningful impact within the local community while working alongside dedicated professionals committed to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collection Officer
✨Tip Number 1
Network like a pro! Reach out to people in the billing and collection field, especially those who work with local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples where you've resolved enquiries or handled complaints effectively. We want to see how you can bring that experience to the role!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Excel and Word, and be ready to discuss how you've used these tools in previous roles. We love candidates who can manage records accurately and efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can help us maximise council income and provide top-notch customer care.
We think you need these skills to ace Billing & Collection Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in billing, debt recovery, and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Billing & Collection Officer role. We love seeing enthusiasm and a clear understanding of the job.
Showcase Your IT Skills:Since the role requires using IT systems like Microsoft Excel and Word, make sure to mention your proficiency with these tools. We appreciate candidates who can hit the ground running!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Spencer Clarke Group
✨Know Your Numbers
As a Billing & Collection Officer, you'll be dealing with figures all day. Brush up on your knowledge of billing processes and debt recovery strategies. Be ready to discuss how you've successfully managed collections in the past, and don’t shy away from sharing specific examples.
✨Customer Care is Key
This role requires a high standard of customer care, so prepare to demonstrate your experience in handling customer enquiries. Think of scenarios where you resolved complaints or provided exceptional service, and be ready to explain your approach during the interview.
✨Showcase Your IT Skills
Since you'll be using IT systems like Microsoft Excel and Word, make sure you can talk about your proficiency with these tools. Consider preparing a few examples of how you've used these applications to manage records or streamline processes in previous roles.
✨Understand the Legislation
Familiarise yourself with the relevant legislation and council policies related to debt recovery and billing. Being able to discuss how you ensure compliance in your work will show that you're not just experienced but also knowledgeable about the legal aspects of the role.
