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- Tasks: Support vulnerable households, conduct needs assessments, and develop personalized support plans.
- Company: Join Spencer Clarke Group, a dedicated Local Authority Client in East London.
- Benefits: Full-time role with opportunities to make a real impact in the community.
- Why this job: Help prevent homelessness and promote independent living while collaborating with various agencies.
- Qualifications: 3 years working with vulnerable households and housing services required.
- Other info: High volume of applications; only successful candidates will be contacted.
The predicted salary is between 30000 - 42000 £ per year.
Spencer Clarke Group are seeking a Tenancy Sustainment Officer/Homelessness Assessment Officer a Local Authority Client based in East London.
In this role, you will provide tailored support to vulnerable households, helping them sustain their tenancies and prevent homelessness through effective collaboration, needs assessment, and proactive intervention.
About the role:
You will be tasked with delivering key strategic objectives:
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Provide support to vulnerable households, conduct needs assessments, develop personalised support plans, and promote independent living by offering benefits advice, financial guidance, and life skills training.
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Work with Health, Social Care, Probation, and Third Sector agencies, referring clients to appropriate services and fostering community connections to maintain tenancies.
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Identify risks to tenancies, implement measures to prevent re-homelessness, and proactively address behaviours that may threaten tenancy stability.
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Maintain accurate casework records, ensure effective communication with clients and partners, and contribute to achieving service targets and delivering customer service excellence.
The successful candidate will have the following skills / experience:
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Proven experience working with vulnerable households in a housing-related service, managing caseloads, and developing effective support plans.
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Experience conducting thorough needs assessments and providing advice on welfare benefits, debt counselling, and budgeting to help sustain tenancies.
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Demonstrated ability to work with multiple agencies (Health, Social Care, Probation, and Third Sector) to deliver coordinated support and prevent tenancy breakdown.
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Strong experience delivering excellent customer service, maintaining accurate records, managing databases, and handling sensitive or challenging situations effectively., * working with vulnerable households: 3 years (required)
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working in a housing service: 3 years (required)
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conducting thorough needs assessments: 2 years (required)
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managing a caseload: 2 years (required)
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developing personalised support plans: 2 years (required)
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offering benefits advice: 2 years (required)
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offering financial advice and guidance: 2 years (required)
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preventing homelessness: 2 years (required)
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working for a local authority: 2 years (required)
Spencer Clarke Group
5 Clove Crescent, London E14
Full-time, * Once your CV is received, if you are successful, you will be contacted.
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Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
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For any further questions, please contact Taylor Kirkham on 01772 954200.
Tenancy Sustainment Officer/Homelessness Assessment Officer employer: Spencer Clarke Group Ltd
Contact Detail:
Spencer Clarke Group Ltd Recruiting Team
+441772954200
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer/Homelessness Assessment Officer
✨Tip Number 1
Familiarize yourself with the specific challenges faced by vulnerable households in East London. Understanding local issues will help you demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Building connections can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare examples of your past experiences where you've successfully supported vulnerable households. Be ready to discuss specific cases where you implemented effective support plans or collaborated with other agencies.
✨Tip Number 4
Stay updated on current policies and best practices related to tenancy sustainment and homelessness prevention. Showing that you are informed about recent developments can set you apart from other candidates.
We think you need these skills to ace Tenancy Sustainment Officer/Homelessness Assessment Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience working with vulnerable households and in housing-related services. Emphasize your skills in conducting needs assessments, managing caseloads, and developing personalized support plans.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Tenancy Sustainment Officer role. Mention your experience with multi-agency collaboration and how you have successfully prevented homelessness in the past.
Showcase Relevant Experience: In your application, provide concrete examples of your work with Health, Social Care, and other agencies. Highlight any specific cases where you helped sustain tenancies or provided effective financial guidance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is clear, concise, and relevant to the job description provided by Spencer Clarke Group.
How to prepare for a job interview at Spencer Clarke Group Ltd
✨Showcase Your Experience with Vulnerable Households
Be prepared to discuss your previous experience working with vulnerable households. Highlight specific examples where you successfully managed caseloads and developed effective support plans, as this is crucial for the role.
✨Demonstrate Your Needs Assessment Skills
During the interview, emphasize your ability to conduct thorough needs assessments. Share instances where your assessments led to positive outcomes for clients, showcasing your analytical skills and attention to detail.
✨Highlight Your Collaborative Approach
This role requires working with multiple agencies. Be ready to talk about your experience collaborating with Health, Social Care, and Third Sector organizations. Provide examples of how you fostered community connections to maintain tenancies.
✨Prepare for Customer Service Scenarios
Since delivering excellent customer service is key, think of challenging situations you've faced in the past. Prepare to discuss how you handled these scenarios effectively while maintaining accurate records and communication.