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For Companies At a Glance
- Tasks: Be the go-to person for residents, solving their queries through various channels.
- Company: Join Spencer Clarke Group, a trusted partner for local authorities in West London.
- Benefits: Earn £17+ per hour with potential for negotiation; flexible working hours.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and confidence with IT systems is essential.
- Other info: Contract lasts 3-6 months with a strong chance of extension.
Spencer Clarke Group are seeking a Customer Service Centre Advisor for a local authority client in West London. In this role, you will be the first point of contact for residents, providing solution-focused support across a range of council services through multiple communication channels.
Key Duties:
- Respond to resident enquiries across phone, email, face-to-face and digital channels.
- Provide accurate advice and information on council services.
- Handle payments, process referrals, and update multiple systems.
- Work flexibly across teams to ensure excellent customer service.
Qualifications and Experience:
- Experience delivering customer service across multiple channels (phone, email, face-to-face).
- Confident using IT systems, including Microsoft Office and CRM tools.
- Skilled in handling complex or sensitive enquiries with professionalism.
- Able to work in a fast-paced, team-focused environment.
What's on offer:
- Salary: £17+ph *may negotiate higher for exceptional candidates, based on experience*
- Contract type: 3-6 months minimum, with a high likelihood of extension
- Hours: Monday to Friday, 36 hours per week
How to apply:
Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on 01772 954200.
Customer Service Centre Advisor employer: Spencer Clarke Group Ltd.
Contact Detail:
Spencer Clarke Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Familiarise yourself with the local authority's services and recent initiatives. This knowledge will help you provide informed responses during any potential interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills across different channels. Since the role involves handling enquiries via phone, email, and face-to-face, being comfortable and articulate in each medium will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle complex situations by preparing examples from your past experiences. Think of specific instances where you resolved difficult customer issues, as this will highlight your problem-solving skills.
✨Tip Number 4
Network with current or former employees of the local authority. They can provide valuable insights into the work culture and expectations, which can be beneficial for tailoring your approach during the application process.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and qualifications required for the Customer Service Centre Advisor position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering customer service across multiple channels. Provide specific examples of how you've handled enquiries and provided solutions in previous roles.
Showcase IT Proficiency: Mention your confidence in using IT systems, particularly Microsoft Office and CRM tools. If you have any certifications or training in these areas, be sure to include them in your application.
Professional Communication: Demonstrate your ability to handle complex or sensitive enquiries with professionalism in your written application. Use clear and concise language, and ensure there are no spelling or grammatical errors.
How to prepare for a job interview at Spencer Clarke Group Ltd.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Centre Advisor. Familiarise yourself with the key duties mentioned in the job description, such as handling enquiries across various channels and providing accurate information on council services.
✨Showcase Your Communication Skills
Since this role involves interacting with residents through multiple communication channels, be prepared to demonstrate your strong communication skills. Practice answering common customer service scenarios clearly and confidently, highlighting your ability to handle complex enquiries.
✨Familiarise Yourself with IT Systems
As the role requires confident use of IT systems, including Microsoft Office and CRM tools, brush up on these applications before the interview. Be ready to discuss your experience with these tools and how you've used them to enhance customer service in previous roles.
✨Emphasise Teamwork and Flexibility
This position requires working flexibly across teams, so be prepared to share examples of how you've successfully collaborated with others in a fast-paced environment. Highlight your adaptability and willingness to support your colleagues to ensure excellent customer service.
