Customer Service Centre Advisor

Spencer Clarke Group are seeking a Customer Service Centre Advisor for a local authority client in West London. In this role, you will be the first point of contact for residents, providing solution-focused support across a range of council services through multiple communication channels. Key Duties: Respond to resident enquiries across phone, email, face-to-face and digital channels. Provide accurate advice and information on council services. Handle payments, process referrals, and update multiple systems. Work flexibly across teams to ensure excellent customer service. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience delivering customer service across multiple channels (phone, email, face-to-face). Confident using IT systems, including Microsoft Office and CRM tools. Skilled in handling complex or sensitive enquiries with professionalism. Able to work in a fast-paced, team-focused environment. What\’s on offer: Salary: £17+ph *may negotiate higher for exceptional candidates, based on experience* Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on 01772 954200. INDSCG3 #J-18808-Ljbffr