Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with inquiries, process referrals, and provide essential information.
- Company: Join Spencer Clarke Group, a dedicated team focused on community care.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact by supporting vulnerable groups and enhancing community services.
- Qualifications: 2 years of experience in processing referrals and managing admin tasks required.
- Other info: Located in London, this role offers a chance to work with diverse teams.
The predicted salary is between 28800 - 43200 £ per year.
In this role, you will be responsible for responding to customer inquiries, processing referrals, providing information and advice, and ensuring the operation of the service by liaising with internal and external partners., You will be tasked with delivering key strategic objectives:
-
Respond to customer inquiries via phone, email, and written communication and assisting with document completion.
-
Process referrals, collect additional information as needed, and ensure accurate recording of client needs.
-
Provide information and advice to the public, including vulnerable groups (e.g., older people, those with physical disabilities), liaising with internal and external services and partners.
-
Manage routine administration tasks (emails, letters, etc.), and ensure customers receive timely responses.
-
Signpost clients to relevant services and ensure that all duties align with equal opportunities and diversity policies
The successful candidate will have the following skills / experience:
-
Experience handling inquiries, complaints, and service requests via telephone, email, and written communication.
-
Experience processing referrals, gathering additional information, accurately recording client details, and managing routine administrative tasks such as emails and letters.
-
Experience working with internal teams and external agencies, supporting operational duties, and providing information and advice to vulnerable groups.
-
Experience mentoring new or temporary staff, adhering to safeguarding procedures, maintaining confidentiality, and contributing to team improvement and feedback processes., * processing referrals: 2 years (required)
-
managing routine administrative tasks: 2 years (required)
-
working with internal teams & external agencies: 2 years (required)
-
working for a local authority: 1 year (required)
Spencer Clarke Group
225 High Road, London N22 8HQ
Full-time, * Once your CV is received, if you are successful, you will be contacted.
-
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
-
For any further questions, please contact Taylor Kirkham on 01772 954200.
Community Care Officer employer: Spencer Clarke Group Ltd
Contact Detail:
Spencer Clarke Group Ltd Recruiting Team
+441772954200
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Officer
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable groups, such as older people and those with disabilities. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Highlight any experience you have in processing referrals and managing administrative tasks. Be ready to discuss specific examples that showcase your skills in these areas.
✨Tip Number 3
Prepare to talk about your experience working with both internal teams and external agencies. Emphasize your ability to collaborate effectively and how this has contributed to successful outcomes.
✨Tip Number 4
Showcase your communication skills by practicing responses to common customer inquiries. Being articulate and clear will set you apart during the interview process.
We think you need these skills to ace Community Care Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Community Care Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience handling inquiries, processing referrals, and managing administrative tasks. Use specific examples that demonstrate your ability to work with vulnerable groups and internal/external partners.
Showcase Communication Skills: Since the role involves responding to customer inquiries through various channels, highlight your communication skills. Provide examples of how you've effectively communicated with clients, especially in challenging situations.
Tailor Your Application: Customize your CV and cover letter to reflect the values and objectives of the Spencer Clarke Group. Mention your commitment to equal opportunities and diversity policies, as this aligns with the company's mission.
How to prepare for a job interview at Spencer Clarke Group Ltd
✨Showcase Your Communication Skills
Since the role involves responding to customer inquiries through various channels, be prepared to demonstrate your communication skills. Share examples of how you've effectively handled inquiries or complaints in the past, whether via phone, email, or written communication.
✨Highlight Your Experience with Vulnerable Groups
The job requires providing information and advice to vulnerable groups. Discuss any relevant experience you have working with older people or individuals with disabilities, emphasizing your understanding of their unique needs and how you've supported them.
✨Emphasize Your Administrative Skills
Managing routine administrative tasks is a key part of this role. Be ready to talk about your experience with processing referrals, maintaining accurate records, and managing correspondence. Provide specific examples that showcase your attention to detail and organizational skills.
✨Demonstrate Team Collaboration
This position involves liaising with internal teams and external agencies. Prepare to discuss how you've successfully collaborated with others in previous roles, including any mentoring experience you may have. Highlight your ability to work as part of a team to achieve common goals.