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- Tasks: Lead a team to deliver top-notch service in social housing maintenance.
- Company: Join a leading principal contractor making a difference in London’s housing sector.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values quality service and community impact.
- Qualifications: Must have supervisory experience in responsive maintenance and a full UK driving license.
- Other info: Great opportunity for those who thrive in fast-paced environments and love problem-solving.
Contracts Supervisor – Social Housing
We are seeking a skilled and organized Contract Supervisor to ensure a top quality service is provided to residents on a social housing reactive maintenance contract in London for a Leading Principle Contractor. You will oversee the responsive repairs function and ensure targets are consistently achieved by your team.
Key Responsibilities:
- Provide high-quality service by managing work schedules according to company procedures, standards, and Service Level Agreements (SLAs).
- Represent our business at client and resident performance meetings as requested by the Manager.
- Oversee the responsive repairs function to ensure consistent performance against targets.
- Manage material costs efficiently, ensuring all processes and procedures are followed correctly.
- Monitor work quality through inspections, inspection reports, key performance indicators analysis, and customer satisfaction surveys.
- Lead, manage, and develop your team, determining the optimal employment levels to meet service requirements.
Requirements:
- Previous experience in Responsive Maintenance as a Supervisor is essential
- Full UK driving licence.
- Strong communication skills.
- Excellent problem-solving abilities.
- Ability to multitask and work under tight deadlines.
- SSSTS
If you meet the requirements for this position and have previous experience in a similar role please apply with your most up to date CV and call Jack on (phone number removed)
Supervisor employer: Spencer and James
Contact Detail:
Spencer and James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarize yourself with the specific requirements of the role, especially around responsive maintenance and service level agreements. This will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Prepare examples from your past work where you've successfully managed a team and met performance targets. Highlighting these experiences can demonstrate your leadership skills and ability to deliver results.
✨Tip Number 3
Research the company and its values, particularly in relation to social housing. Being able to align your personal values with those of the company can make a strong impression during discussions.
✨Tip Number 4
Practice your communication skills, as strong communication is essential for this role. Consider role-playing potential scenarios you might encounter in client and resident meetings to build your confidence.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in responsive maintenance and supervisory roles. Emphasize your skills in managing work schedules, leading teams, and achieving performance targets.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your experience aligns with their needs, particularly in managing repairs and overseeing quality control.
Highlight Relevant Qualifications: Include any relevant certifications, such as SSSTS, and ensure your full UK driving license is clearly stated. This shows you meet the essential requirements for the role.
Showcase Communication Skills: Since strong communication skills are crucial for this position, provide examples in your application of how you've effectively communicated with clients and team members in past roles.
How to prepare for a job interview at Spencer and James
✨Showcase Your Experience
Be prepared to discuss your previous experience in responsive maintenance. Highlight specific examples where you successfully managed a team and met service targets, as this will demonstrate your capability for the role.
✨Understand the Company’s Standards
Familiarize yourself with the company’s procedures, standards, and Service Level Agreements (SLAs). This knowledge will help you articulate how you can ensure high-quality service and compliance during the interview.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you have developed your team in past roles. Share examples of how you’ve motivated your team to achieve targets and improve performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges in maintenance operations and how you resolved them effectively, showcasing your critical thinking skills.
