Resident Liaison Officer

Role: Resident Liaison Officer\\n\\nLocation: South East London\\n\\nSalary: £30,000 – £35,000 (Basic Salary) – Dependent on Experience, & Company Vehicle\\n\\nWhy Join Us?\\n\\nAre you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements? We’re looking for a Resident Liaison Officer (RLO) to be a key member of a team. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important energy efficiency improvement works are carried out to residents properties.\\n\\nYour Key Responsibilities\\n\\n * Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.\\n\\n * Work closely with site teams to minimise disruption and create a safe, supportive living environment.\\n\\n * Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.\\n\\n * Manage the Resident Liaison Service across multiple sites.\\n\\n * Represent the company at client and resident meetings, ensuring high levels of service and engagement.\\n\\n * Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.\\n\\n * Keep project records updated in the on-site database.\\n\\n * Arrange and lead resident consultation sessions to provide updates and gather feedback.\\n\\nWhat You’ll Need\\n\\n * Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance.\\n\\n * Strong understanding of planned maintenance projects for internal and external works.\\n\\n * Excellent communication, problem-solving, and IT skills.\\n\\n * A customer-focused mindset with the ability to handle complaints and concerns professionally.\\n\\n * A proactive and organised approach, with a commitment to ensuring a positive resident experience.\\n\\nWhat’s in It for You?\\n\\n * Competitive salary with a comprehensive benefits package (incl.

Company Vehicle)\\n\\n * Opportunities for career progression within a dynamic and growing organisation.\\n\\n * The chance to make a meaningful impact on communities by improving residents' homes.\\n\\n * A supportive team environment that values collaboration and innovation.\\n\\nInterested? Apply today and help us create better living experiences for residents